Author Topic: Problem with http://www.btc38.com/  (Read 23915 times)

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Offline wacked

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I have the same problem, all my BTC withdrawals were instant, until one that said successful, but never came. That was 2 days ago. I tried all manner of things and got no answer on any of the QQ support contacts. I now see the english qq account linked in this thread, so I'll give it a try. The missing withdraw does not show up in my transaction history, or of course my balance, but trade history shows how I obtained it. Very frustrating :(

Well, good and bad news. It sounds like all issues get resolved, but they are issues and apparently their system is "losing" transfers out for some reason.

Offline wacked

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Hey guys, just back from work and sorry not to be able to answer quickly.
Since there are more and more complaints here, I talked with the custom service of BTC38.com and ask them whether they have any English service right now.

They give me the English Service QQ ID.  46514171

If you don't familiar with the QQ. You can download it here(http://www.imqq.com/).
It's the biggest instance messenger software used in China and developed by Tencent.

lib,

When I type that into QQ, it comes back with a user "Tame ", who is 27 years old (guy) and a group, "Lu Zhi Chao's group, would like to add on the increase".
Is it one of those?

Offline pigeons

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I have the same problem, all my BTC withdrawals were instant, until one that said successful, but never came. That was 2 days ago. I tried all manner of things and got no answer on any of the QQ support contacts. I now see the english qq account linked in this thread, so I'll give it a try. The missing withdraw does not show up in my transaction history, or of course my balance, but trade history shows how I obtained it. Very frustrating :(

Offline wacked

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Ok, I'm trying to find the common areas...

deposit
withdraw

history, pending etc

Helps to use Google Chrome ;)
« Last Edit: November 23, 2013, 04:26:40 am by wacked »

Offline wacked

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Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck :)

Thanks,

I went here: http://reg.imqq.com  <- All English for International users, registered and have a QQ ID now, and installing messenger now, for possible chat issues in English, using the info you provided previously. =)

Great!
After install, just launch QQ with your own id.
Then click on the button I post, you'll be asked whether allowing btc38 using your QQ id to login or not.
Believe you can figure it out after that ;)

lol, I'm logged in! That's a start.

Offline wacked

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I believe you. I'm more than willing to take the plunge. I just don't see any place to use QQ or login.

Cant see this button?



I was replying to the previous poster. I think you replied right when I was hitting that.

Yes I see that and it brings me to a login page.

I think the next problem will just be finding me way around the site, doing deposits, withdraws etc.

=)

Offline lib

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Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck :)

Thanks,

I went here: http://reg.imqq.com  <- All English for International users, registered and have a QQ ID now, and installing messenger now, for possible chat issues in English, using the info you provided previously. =)

Great!
After install, just launch QQ with your own id.
Then click on the button I post, you'll be asked whether allowing btc38 using your QQ id to login or not.
Believe you can figure it out after that ;)
Forum Donation: PforumPLfVQXTi4QpQqKwoChXHkoHcxGuA
Personal Address: PakhuBkqTu4oTHJ4ZffvzVwCGCMfuqazgm

Offline lib

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I believe you. I'm more than willing to take the plunge. I just don't see any place to use QQ or login.

Cant see this button?

Forum Donation: PforumPLfVQXTi4QpQqKwoChXHkoHcxGuA
Personal Address: PakhuBkqTu4oTHJ4ZffvzVwCGCMfuqazgm

Offline wacked

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Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck :)

Thanks,

I went here: http://reg.imqq.com  <- All English for International users, registered and have a QQ ID now, and installing messenger now, for possible chat issues in English, using the info you provided previously. =)

Offline wacked

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I believe you. I'm more than willing to take the plunge. I just don't see any place to use QQ or login.

Offline lib

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Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Top right corner of this page(http://www.btc38.com/trade.html?btc38_trade_coin_name=pts).
"用QQ帐号登录" means "using QQ to login".
So you need to download QQ Messenger(http://www.imqq.com/) and use it as you open id to login btc38.

good luck :)

Forum Donation: PforumPLfVQXTi4QpQqKwoChXHkoHcxGuA
Personal Address: PakhuBkqTu4oTHJ4ZffvzVwCGCMfuqazgm

Offline Amazon

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Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Most people their use QQ accounts to login. So it is complicated. Registration at qq.com is not easy.
Forum Donation: PforumPLfVQXTi4QpQqKwoChXHkoHcxGuA

Offline wacked

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Hello,

 Does anyone know how I can sign-up for this site? I did the Google translate, but I'm missing the obvious sign-up and register page.
 If you have a URL, I would appreciate it.

Thanks

Offline craggietx

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The btc38 site seems like a good place to trade if you can deal with the google translation of the site.   Their is a lot of liquidity on this exchange.

The problem comes when you try to withdraw funds.   

I have done 5 withdrawals tonight from my account.   
3 to xpm address
2 of these arrived immediately, one of them timed out after hitting submit button.   It has not arrived and does not show up under transfers at bottom of account page.   Also does not show up as XPM funds at all.


2 withdrawals to btc address
1 withdrawal went fine and arrived within 1 minute or so.
1 withdrawal timed out similar to the xpm withdrawal error.   it has not arrived in several hours and also does not show under account balances or withdrawal history.   This is very distressing as this withdrawal is 1.97BTC missing.

It appears that the site is overloaded or something and they have a bug in the withdrawal code.   If you don't get a pop up window after clicking the withdrawal button then your transaction is likely gone into never - neverland.

I have spent the last hour trying to get connected to support via the QQ messenger.   I tried windows first... it just crashes on my windows 7 box.    the mac version is working.

Once connected to support they were slow to respond.   Maybe about 30 minutes.   Once they responded.... they immediately found the lost transactions and sent the funds.

So the story ends well.    If you want to trade here I suggest you have a strong stomach and interest in learning Chinese!


Offline soulhouser

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Hi

Yesterday I withdrew litecoins, and then I translate the red message NOT to withdraw any coin. Did I lose them or can they do something to return them to balance? Because litecoins didnt come to address. My ID 3940

Thank you.
I added  QQ NO. is 46514171, but no answer yet.
« Last Edit: November 20, 2013, 03:53:09 am by soulhouser »