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General Discussion / An open letter to Tonyk
« on: September 26, 2014, 03:04:57 pm »
HI Tonyk,
I have no idea who you are or what you do. Like everyone else I have met in Bitshares, I am sure you are an invaluable member of the team, and a true rockstar at something. Perhaps your are a genius coder, or a legendary UI guy. And given the number of posts you have made you most certainly have been here longer than me.
What I am quite certain of though is that you are not a rockstar at anything to do with interacting with customers or prospects.
A person who was a rockstar at those tasks would know that it takes an enormous amount of effort and strategy to put out press releases, make videos, write articles, speak at meetups and do webinars in the hopes of introducing maybe 10,000 people to bitshares.
A rockstar at customer service would be aware that of those 10,000 people touched only about 500 would have their interest piqued. Of those only about 50 would have the spare time after going a to their job and playing with their kids to do any research at all, let alone read several posts/articles and watch videos.
Of those, after being frustrated by not being able to fully grasp these very new and difficult concepts, only about 5 would still be curios enough and courageous enough to post questions in public forum where they run the risk of ridicule.
And a rockstar would know that after all that hard work, to get those 5 curious and courageous people to get involved in bistshares after they have asked those questions would be as simple as being friendly, humble and patient as they connect the last few dots on this very large and difficult concept.
In short, a rockstar would treat those 5, like the hard-earned precious gems that they are.
So please, stop sabotaging bitsharesx by responding to new inquiries. That is a specialty job whose primary prerequisite is that the person is not accused of being a dick so often, that they feel the need to preemptively defend against those accusations in their signature.
I have no idea who you are or what you do. Like everyone else I have met in Bitshares, I am sure you are an invaluable member of the team, and a true rockstar at something. Perhaps your are a genius coder, or a legendary UI guy. And given the number of posts you have made you most certainly have been here longer than me.
What I am quite certain of though is that you are not a rockstar at anything to do with interacting with customers or prospects.
A person who was a rockstar at those tasks would know that it takes an enormous amount of effort and strategy to put out press releases, make videos, write articles, speak at meetups and do webinars in the hopes of introducing maybe 10,000 people to bitshares.
A rockstar at customer service would be aware that of those 10,000 people touched only about 500 would have their interest piqued. Of those only about 50 would have the spare time after going a to their job and playing with their kids to do any research at all, let alone read several posts/articles and watch videos.
Of those, after being frustrated by not being able to fully grasp these very new and difficult concepts, only about 5 would still be curios enough and courageous enough to post questions in public forum where they run the risk of ridicule.
And a rockstar would know that after all that hard work, to get those 5 curious and courageous people to get involved in bistshares after they have asked those questions would be as simple as being friendly, humble and patient as they connect the last few dots on this very large and difficult concept.
In short, a rockstar would treat those 5, like the hard-earned precious gems that they are.
So please, stop sabotaging bitsharesx by responding to new inquiries. That is a specialty job whose primary prerequisite is that the person is not accused of being a dick so often, that they feel the need to preemptively defend against those accusations in their signature.
But I agree with the sentiment.
