BitShares Forum

Other => OpenLedger => Graveyard => Openledger => Topic started by: appupanchal on August 07, 2017, 03:37:12 pm

Title: Bitshares not showing up
Post by: appupanchal on August 07, 2017, 03:37:12 pm

Hello friends,

Just recently, I sent bitcoin of one of bitcoin addressed mentioned into their desktop application.

As per blockchain.info website, this transactions is already completed with 166 confirmations already but I don't see any balance transferred into my bitshares desktop application. Please help where to get support to resolve this issue, this is my hard earned money..please please..

Many thanks.

Alpesh

Title: Re: Bitshares not showing up
Post by: yvv on August 07, 2017, 03:51:33 pm

Did you use openledger gateway?

Title: Re: Bitshares not showing up
Post by: appupanchal on August 08, 2017, 03:53:41 pm

I used BlockTrade, Bridge, no worries now as I emailed to support and they reprocessed my transaction and now I see balance credited. Nice customer support.

Title: Re: Bitshares not showing up
Post by: baldandloveit on December 12, 2017, 01:14:34 am

Hello. I am having the same issue. BTC sent to Bitshares is not showing up even though it's been confirmed. Can you please provide the contact info for customer service that helped you?