maybe setting up a delegate to give support via skype. this delegate would be always or most part of the time, available to help people with technical stuff. could even make skype sessions. people could apply on a thread and the delegate would schedule each session. kinda like a call center but since the delegate probably won't have multiple people working for him (at least for now), instead of people calling up via skype, he could schedule each session. basically his job would be constantly helping people out on the Technical forum section and doing those sessions on skype.
This is the wrong approach. The reason we feel the need for something like this so badly is because the client needs to be more usable. I'd much rather put time and money into usability than customer support.
We need to strike at the roots, not hack at the leaves.
I couldn't disagree more with this statement. This is exactly the reason businesses have customer service and technical resources available. No matter how basic the issue, people will need some type of assistance. No matter how easy you make the client, there will always be issues that could better be addressed by a knowledgeable tech than a pointer to some FAQ. If people come in the front door, we better do everything we can to lock the backdoor and close the windows.