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Technical Support / client/wallet seems corrupted..need recovery help
« on: March 19, 2015, 11:53:07 am »
Hello. I need help. My computer crashed (power failure, I think) and now my Bitshares client and wallet software is locked. It will not accept the correct password and open. I am, without doubt, using the correct password, which worked fine less than 24 hours ago. I wrote down the password when I installed the client software, 0.6.1, I believe. I also made a wallet backup, a .json file, at the time of installation.
So could someone kindly walk me through the recovery process? Do I assume that the client has become corrupted and un-install the client and then re-install and import the wallet backup? Is this the recovery procedure, or do I need to do something else? As I said, I'm definitely using the correct password...its just no longer accepting it.
I have a significant amount of Bitshares that I recently got back from Bter Exchange, now they are in limbo again....Please advise. Thanks very much for any help.
So could someone kindly walk me through the recovery process? Do I assume that the client has become corrupted and un-install the client and then re-install and import the wallet backup? Is this the recovery procedure, or do I need to do something else? As I said, I'm definitely using the correct password...its just no longer accepting it.
I have a significant amount of Bitshares that I recently got back from Bter Exchange, now they are in limbo again....Please advise. Thanks very much for any help.