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Topics - jnporter099

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Technical Support / client/wallet seems corrupted..need recovery help
« on: March 19, 2015, 11:53:07 am »
Hello. I need help. My computer crashed (power failure, I think) and now my Bitshares client and wallet software is locked. It will not accept the correct password and open. I am, without doubt, using the correct password, which worked fine less than 24 hours ago. I wrote down the password when I installed the client software, 0.6.1, I believe.  I also made a wallet backup, a .json file, at the time of installation.

So could someone kindly walk me through the recovery process? Do I assume that the client has become corrupted and un-install the client and then re-install and import the wallet backup? Is this the recovery procedure, or do I need to do something else? As I said, I'm definitely using the correct password...its just no longer accepting it.

 I have a significant amount of Bitshares that I recently got back from Bter Exchange, now they are in limbo again....Please advise. Thanks very much for any help.

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Technical Support / Need help to get my BTS from Bter
« on: February 17, 2015, 03:28:44 am »
Hello. I have been trading BTS on Bter for a while now without ever using a personal wallet on my computer. So if or when Bter ever comes back up after the 7120 BTC hack, I hope to get my BTS off of Bter and stored on my computer. So I downloaded the software ( Windows ) but it keeps crashing while trying to sync the blockchain. What to do? It got to 131 days ago last time I started it and then hung. And this wallet is so different than any other crpto wallet I have used! For instance, is there a tutorial on transferring funds from an exchange to my personal wallet? I can't even find where to get addresses to receive and send funds from my wallet. Somebody please help me get this going before I have to transfer my sizeable amount of BTS from Bter.com, if they ever come back online. Thanks very much for reading and/or suggestions.

jnporter099

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