BitAssets are for customers, BTS is more geared to shareholders, though they can also be BitAsset or other product customers.
Both are incredibly important for the success of BTS
- The more customers use BitAssets the more demand for BTS there is and the more money everybody makes.
- The more people invest in, like and have long term confidence in BitShares as a business the higher they will value BTS and the more money everybody makes.
Most of the time you hear from customers and shareholders though is when they are disgruntled, frustrated or have a complaint. So I've been advocating more business, PR and customer service roles to create better customer and investor relations in BitShares.
Imo, the talent, especially development talent shouldn't always be interacting directly with disgruntled customers and shareholders in most situations as the talent in any business usually have justifiably large egos due to their relative importance and feed off of appreciation vs. negativity. So the current structure is not conducive to encouraging, supporting & attracting talent or addressing the needs and concerns of shareholders and customers.