thanks for bumping this guys. I just closed my account.
I wasn't able to remember my password (luckily I've since wised up and started using keypass), they had an old address and debit card on file, and I couldn't remember who my favorite historical figure was. I was completely locked out of my account.
I literally had to call them and navigate through their maze of an automated system before I finally asked it for a person. When I got the person, they had to ask me a series of questions to verify that it was me. One of them was what month my uncle's ex-wife born in (they've been divorced for a decade). I lucked out and happened to know, but man I would imagine most people are screwed if they lock themselves out of their account. The lady said the questions get even more absurd than that sometimes.
Anyway, I got to verbally express why I was closing my account, that was fun.
2500 for violating the terms of service, and it's against their terms to buy crypto...
yea... that would be 2-3 months worth of pay over nothing... intolerable...