I have tried to exchange my btc into BTSX and when I withdraw my fund they send it to a different adresses than i ask it's been more than 3 hours and my account still say 0 BTSX...

this is the adress they sent the BTSX with the tx id.

BTSXAFE2748A2E70647CB992206466D8-43EE5C6CC6EE50E0579C23C6ED43EA7A

but my original adress that I put in for withdraw was this one.

BTSX74ZBYrsP2mR8QjB59LRv5r6ZgFHiodMSjvDwwRTZBjmBN1TSLw

how come I didn't get my BTSX yet ? also it's about 2000 BTSx missing... i freak out.