Its is not neglected .. maybe jobs are not assigned properly .. most mods/admins have MUCH better things to do
I did not meant to be offensive with that commentary btw.
I understand they are working and have other priorities atm, but I think this falls under the 'marketing' category, if people find themselves confused and cant find the information they need more easily, they are more likely to think it's too complicated for them and to give up on it.