I have received my 45000 BTSX (minus the fees).  Thank you freeworm for keeping us updated on BTER's progress to resolve the issue.

Yes we re-sent the unconfirmed withdrawals after upgraded to the new version

They canceled my transaction and took all my BTR points. This clearly was their fault, not mine. Had they disabled withdraw, I wouldn't have been able to try. After trying 3 times to withdraw I emailed them. After emailing them they said:

Quote

Bter Support (bter)
Jul 25 09:22

Dear Sir,
Sorry, I am afraid the btr can not be returned.As the BTR is granted and deducted by the system automatically. BTR will be deducted when you try to withdraw, no matter the withdrawal is cancelled or not

Without the BTR, you can still withdraw freely.

If there is any question, please let us know
Thanks

"Without the BTR, you can now pay full price. Your loyalty to us previously, doesn't mean jack" FTFY

Not that it was going to save me a ton of shares, but just seems like bad customer service or a bad system.

Hi,

Sorry for the misunderstanding from our customer rep since they didn't get what happened with the BTSX withdrawal.
Actually, we do credit customers' BTR back if the cancellation is due to problems on our side or the technical issue.
I have notified our customer rep and they are going to handle this for you in your  ticket.

My withdrawal limit now says -40000, but I still don't have my 45000. Well, well, welly-well.  Being patient.  Things take time.

Hi,

Yes the withdrawal from the wallet doesn't work very well until now so we limited the withdrawal amount back to 5000.
We have upgraded to the new wallet version and got several expired transactions of the withdrawals like this:

2014-07-24T08:25:16 EXPIRED   btercom             - 41,696.64249 BTSX       from bter                                   N/A                     0.10000 BTSX        704d8600
2014-07-24T11:02:17 EXPIRED   btercom              - 4,949.00000 BTSX        from bter                                   N/A                     0.10000 BTSX        b054a048
2014-07-24T12:41:02 EXPIRED   btercom             - 2,226.47782 BTSX        from bter                                   N/A                     0.10000 BTSX        84c0443b
2014-07-24T13:15:30 EXPIRED   btercom             - -- 9,879.20000 BTSX        from bter                                   N/A                     0.10000 BTSX        73308a13
2014-07-24T13:42:31 EXPIRED   btercom              -197.00000 BTSX          from bter                                   N/A                     0.10000 BTSX        e4b9c991


We are going to re-send the withdrawals and see if the new wallet works.

Best,
Lin@Bter

Quote from: freeworm on July 23, 2014, 01:37:58 pm

BTSX(BitshareX) withdrawal is enabled at Bter. It is limited to 5000BTSX per day for safe at the beginning and will be raised soon.

You realize thats about $50. I have like $3,000 on your site....

Since the BTSX wallet is quite new compared with bitcoin's, we limited the withdrawal volume for sake of safe.
We will let it run for several days and if everything goes well, we are going to raise the withdrawal volume to a reasonable value.
 

BTSX(BitshareX) withdrawal is enabled at Bter. It is limited to 5000BTSX per day for safe at the beginning and will be raised soon.

you should register a name on BTS.

Just address is a little trouble for beginner to add you as a local contact.

you should register a name liked to that address ,like  "bterdeposite233".

你应该为这个地址注册一个别名。不然转账给你要增添很多麻烦的。

以后别人转账就不用看你地址了

thank you. the registered account name is :

btercom

BTSX(Bitshares X) deposit is enabled.

充值地址：

https://bter.com/myaccount/deposit/BTSX

对BTC交易地址：

https://bter.com/trade/btsx_btc

对CNY交易地址

https://bter.com/trade/btsx_cny