I got a reply to my ticket. Said the ticket is closed but to let them know if I still have a problem....No explanation or even saying it was fixed. Regardless, still don't have my BTSX! At least they answered the ticket.
It's unfortunate though, really unfortunate.
Definitely won't buy if I can't get it out. Next reply said, "if I received the earlier ones, I should receive the last". Thanks. I feel the same way. Doesn't seem that they are actually doing anything other than saying, it should work.