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Main => Technical Support => Topic started by: mf-tzo on March 05, 2015, 11:52:32 pm

Title: missing transactions and wrong balance
Post by: mf-tzo on March 05, 2015, 11:52:32 pm
Hi,

My balance since yesterday appears reduced for no reason (haven't done any trading or something like that). Also when checking my balance via the main menu from dashboard and checking the balance via the console from the transaction history they ending balances are different (both of them appear reduced since yesterday)

I am currently doing a rescan transaction history but it appears that this will take ages... Any idea or something I can do?

Thanks
Title: Re: missing transactions and wrong balance
Post by: xeroc on March 06, 2015, 07:48:00 am
the console output is the important one .. I wonder though, how the GUI can mess this up ..
have you tried right click -> refresh?
Title: Re: missing transactions and wrong balance
Post by: mf-tzo on March 06, 2015, 08:39:37 pm
I did that and nothing changed. In the mean time I have sent from an exchange some BTS to my wallet and the transaction appears correctly but I think there is something wrong here....

According to my excel records I should have B1 amount of BTS (let's assume that I made a mistake although I doubt since 1 day ago my balance was different)

When I type wallet account transaction history of the account I can see all the transactions and my balance is B2=B1-X
When I type wallet account balance I see a balance of B3=B2-X/2 which is the same balance appearing in the main page which is kind of spooky..

This means that between my orginal balance of B1 and B3 I have a discrepancy of 1.5X which is magically disappeared.

This looks quite strange so please someone advise what I should do in order to resolve this issue and identify what could have been wrong..

My wallet before it opens has a message that something might have gone wrong and send a report. I usually don't send these reports since I don't know what information is exposed. Can someone advise if I send the report would that help? What data is collected from such reports?

Thanks  :)
Title: Re: missing transactions and wrong balance
Post by: vikram on March 06, 2015, 10:10:23 pm
I'm not sure what's going on here. Have you tried regenerating keys then a rescan ?
Title: Re: missing transactions and wrong balance
Post by: mf-tzo on March 07, 2015, 08:34:15 am
Quote from: vikram on March 06, 2015, 10:10:23 pm
I'm not sure what's going on here. Have you tried regenerating keys then a rescan ?

How do I regenerate keys and what does that mean? Sorry for the silly question..
Title: Re: missing transactions and wrong balance
Post by: chryspano on March 07, 2015, 10:23:50 am
Quote from: mf-tzo on March 07, 2015, 08:34:15 am
Quote from: vikram on March 06, 2015, 10:10:23 pm
I'm not sure what's going on here. Have you tried regenerating keys then a rescan ?

How do I regenerate keys and what does that mean? Sorry for the silly question..


I believe its this...http://wiki.bitshares.org/index.php/Best_Practices/RecoverFunds don't forget to take some backups before you start.
It's the "Regenerate account transaction keys" part.

It can take quite some time
Title: Re: missing transactions and wrong balance
Post by: mf-tzo on March 07, 2015, 10:51:04 pm
After scanning all the blockchain I found my missing balances!! :) :) :)
Title: Re: missing transactions and wrong balance
Post by: monsterer on March 07, 2015, 11:25:13 pm
Quote from: mf-tzo on March 07, 2015, 10:51:04 pm
After scanning all the blockchain I found my missing balances!! :) :) :)

Glad you got it all sorted :)