Have them check the faucet url under settings and make sure it's set to https and not http
Thanks for the tip puppies! What's below is not for you but for the Dev team.
@bytemaster so how would a new user know to do this and how long has it been like this and why is this set like this? Who knows how many referrals have been lost because of this, seriously who knows? Is there any way to find out? I receive very few donations for my efforts in the BitShares ecosystem and am relying on referrals from my work for "pay" from the people who bootstrapped the blog and got me started. I've seen very few referral income for some time now, is this why?
It seems to be completely defeating referrers by giving new users errors with no message telling them how to fix it, but why is it like this in the first place is the big question I have? We have all of this momentum and new users are getting nothing but errors with an unknown reason? This is not presenting a good message right off the bat and is probably driving many new users away from BitShares for good. I wouldn't go back and try a crypto that gave me an unknown error when trying to create an account and I definitely would not put any money on their chain out of fear I'd lose all of my money.
I'm truly devastated to learn this and am really deflated by this revelation because
I put most of my extra time away from my job into marketing BitShares and now I have no way of knowing if this is the reason it's not paying off and I'm not responsible for it, someone else is and they've let this go on for how long now without fixing it or at the least putting a message up showing how to fix it on the OpenLedger website.
I'm feeling kind of stabbed in the back here sorry but this really hurts and I feel like I've wasted a lot of my time for nothing in return.