BitShares Forum

Main => Technical Support => Topic started by: rosy on June 04, 2016, 05:02:15 pm

Title: Open Ledger
Post by: rosy on June 04, 2016, 05:02:15 pm

Can anyone out there help PLEASE my daughter has a OL account, but it does not show the same as mine she has it funded and is trying to do permissions, but it keeps saying it is not recorded. also some of her buttons at the top are missing and  also her name at the top right and it should say the amount of BTS that she has, but once again that is missing ,along with her home button and withdraw button, someone on the chat box said it looks like she does not have access to her account, but she can see all her transactions. does anyone know what the problem could be
thank you
rosy

Title: Re: Open Ledger
Post by: fav on June 04, 2016, 06:12:23 pm

she's probably only following that account.

how to import a backup: http://favs.pw/bitshares-how-to-import-your-wallet

Title: Re: Open Ledger
Post by: rosy on June 04, 2016, 06:21:55 pm

Hi Fav she has done all that but does not make any difference, she has cleared all cookies etc changed browsers but still showing all the missing buttons
thank you for your reply
if you have any more suggestions I would be very grateful

Title: Re: Open Ledger
Post by: fav on June 04, 2016, 06:38:05 pm

@rosy could you post a screenshot?

Title: Re: Open Ledger
Post by: bitsharesbrazil on June 04, 2016, 07:10:47 pm

Quote from: rosy on June 04, 2016, 06:21:55 pm

Hi Fav she has done all that but does not make any difference, she has cleared all cookies etc changed browsers but still showing all the missing buttons
thank you for your reply
if you have any more suggestions I would be very grateful

Trying to help......do you have a backup? Could.you restore in another browser to see if it works?

Title: Re: Open Ledger
Post by: rosy on June 04, 2016, 07:56:10 pm

Tried chrome but it keeps freezing so having to use firefox