BitShares Forum

Main => Technical Support => Topic started by: fundomatic on December 11, 2014, 05:35:21 pm

Title: withdraw from Poloniex.com and Bter.com
Post by: fundomatic on December 11, 2014, 05:35:21 pm: Poloniex:

Cannot withdraw from Poloniex, says: You MUST send your deposit using the Memo below, or it will not be credited.
If i just write something in Memo field, it says something like 'bad memo'.

Bter:

Cannot withdraw: Says 'withdrawing not possible' and something in Chinese.
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: fundomatic on December 11, 2014, 07:01:10 pm: Quote from: unique_username on December 11, 2014, 05:35:21 pm
Poloniex:

Cannot withdraw from Poloniex, says: You MUST send your deposit using the Memo below, or it will not be credited.
If i just write something in Memo field, it says something like 'bad memo'.

As per bitsharestalk.org/index.php?topic=7560.0 post: when withdraw BTS(X) from poloniex, put you account name in the 'address' field and leave 'memo' field empty. Got my bitshares in a minute after confirming in an email sent by poloniex.
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: fundomatic on December 11, 2014, 07:37:06 pm: Withdrawing BTS(X) from poloniex states 0.1BTS of transaction fees. wallet_account_transaction_history states 0.5BTS fee. However, judging by the amounts sent and received, the actual transaction fee was 0.1BTS.
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: fundomatic on December 12, 2014, 08:56:38 am: Quote from: unique_username on December 11, 2014, 05:35:21 pm

Bter:

Cannot withdraw: Says 'withdrawing not possible' and something in Chinese.

The Bter.com supports says they will enable it later. No specific date is given.
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: fundomatic on December 14, 2014, 08:14:31 am: Just attempted a BTS withdraw from Bter.com. Didn't go through. The transaction id they stated shows 'Transaction not found!' in the bitshares client. The site support chat service is closed for the day.
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: testz on December 14, 2014, 08:23:13 am: Quote from: unique_username on December 14, 2014, 08:14:31 am
Just attempted a BTS withdraw from Bter.com. Didn't go through. The transaction id they stated shows 'Transaction not found!' in the bitshares client. The site support chat service is closed for the day.

Bter know it and work for it, Bter support skype is bter.com
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: fundomatic on December 14, 2014, 10:24:59 am: Quote from: testz on December 14, 2014, 08:23:13 am
Quote from: unique_username on December 14, 2014, 08:14:31 am
Just attempted a BTS withdraw from Bter.com. Didn't go through. The transaction id they stated shows 'Transaction not found!' in the bitshares client. The site support chat service is closed for the day.

Bter know it and work for it, Bter support skype is bter.com

I contacted Bter.com support team over skype. They're fixing it. Thanks.
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: fundomatic on December 14, 2014, 06:05:41 pm: Quote from: unique_username on December 14, 2014, 10:24:59 am
Quote from: testz on December 14, 2014, 08:23:13 am
Quote from: unique_username on December 14, 2014, 08:14:31 am
Just attempted a BTS withdraw from Bter.com. Didn't go through. The transaction id they stated shows 'Transaction not found!' in the bitshares client. The site support chat service is closed for the day.

Bter know it and work for it, Bter support skype is bter.com

I contacted Bter.com support team over skype. They're fixing it. Thanks.

The unsuccessful withdrawal has been fixed. The funds were credited back to my Bter.com account. After that, I successfully withdrew BTS to my registered account.
Title: Re: withdraw from Poloniex.com and Bter.com
Post by: graffenwalder on December 14, 2014, 06:12:17 pm: Great, thanks. Have my BTS back in my bter account.