151
General Discussion / Re: Volunteerss with tech skills urgently needed to help Newbies
« on: February 22, 2015, 12:05:56 pm »In this case I believe fluxer555 is exactly correct. However, why such a dualistic perspective, why can't it be both?
With all the money in the world, with a mature product that's possible, but until then focus on the root problem and put scarce resources to use on what will have the greatest effect. You help a few customers 1 by 1 and it helps, but if you resolve the underlying problems for all users you solve the issue for all. i.e. dealing with the root cause is the better, wiser place to spend scarce resources. The community should voluntarily handle the noobs and tech support load and let the devs fix the usability issues. I'm not opposed to allocating delegate resources to address tech support, but in due time.
I kindof see this as representative of pushing the problem off onto someone else to handle. Take responsibility for yourself and donate some of your time to help the noobs with tech support or questions. You don't need to be an expert, just share what you DO know. There's no shame in using the sentence "I don't know". Most of us have all gone thru the experience of installing a wallet, finding a way to buy BTS and getting it transferred into the wallet. Simply help newbies out by sharing your own experience in doing that, which doesn't require being deeply technical.
Remember back when you got started and try to supply some help and assurance in the same way you wanted it back then. Just help get new folks past the initial hump. If we all spent 15 minutes doing this we wouldn't need to divert critical resources away from hacking at the root of the problem.
As for answering deeper tech questions that's a bit tougher. Do what you can as Delulo says, and simply redirect them to Bytemaster's blog or elsewhere if you know a better source of info to address the questions you can't answer. BM has created a huge block of info that addresses many many issues in his blog.