This is something imho worth a worker proposal, but if that is not possible, I am happy to pay some tech support volunteers with brownies. :)
This is something imho worth a worker proposal, but if that is not possible, I am happy to pay some tech support volunteers with brownies. :)
That's what I was thinking. A worker proposal to pay for ZenDesk. Just like GetGems.org does. (with more documentation though)
Is not one of purposes of this forum to provide such support?
Is not one of purposes of this forum to provide such support?
Decentralized Support is nothing more than having the forum built in and having financial incentives for resolving legitimate support requests.
The financial incentives for resolving support requests go to the referrers who benefit from increased transaction volume and who lose when a customer leaves due to poor support.
I could see a "referrers guild" set up where members pay membership fees to pay a support staff to answer questions asked by users whom a member of the guild has referred. This means that OpenLedger should be providing support to maximize their referral income.
Everyone who is a shareholder has financial incentive to see quality support for BTS. From that perspective, having a worker that earns income by responding to and resolving support requests in a timely manner is both "objective" and in shareholder interest.
I think integrating communication channels within the wallet to help people find support quickly and easily is an overall benefit and clearly something worth a worker proposal if we could define exactly what it should be.
Yes, yes, yes! I would support this wholeheartedly. Once again, as Bytemaster indicated, we need to have the referral fees to support this. RG, thanks for identifying/articulating the need.
Yes, yes, yes! I would support this wholeheartedly. Once again, as Bytemaster indicated, we need to have the referral fees to support this. RG, thanks for identifying/articulating the need.
As long as it is referral fees and not a worker proposal, i'm for it. Unfortunately some here think that bitshares is run like a typical company and some one is "in charge". No one is in charge here. There are no bosses and no one to prevent someone from giving out false information. There are no guidelines or rules. No etiquette procedures. How exactly could this be monetized?
Remember that this place has very very few legitimate "experts". Most places that have human to human customer support just have a drone worker reading off a script. For us to be effective at technical support we would need extremely capable, experienced and tech savvy people helping the noobs of the world. Anyone who has those expertise isn't going to sit around as support, as their time is probably much more wisely spent.
If they wan't to be paid in brownies so be it, but Fuzzy's $1.75/hour at current market rates isn't going to hold anyone with half a brain more than a half an hour.
Decentralized Support is nothing more than having the forum built in and having
financial incentives for resolving legitimate support requests.
The financial incentives for resolving support requests go to the referrers who
benefit from increased transaction volume and who lose when a customer leaves
due to poor support.
I could see a "referrers guild" set up where members pay membership fees to pay
a support staff to answer questions asked by users whom a member of the guild
has referred. This means that OpenLedger should be providing support to
maximize their referral income.
I mentioned this elsewhere but moderated chat channels available in the client could help with this. Much like they do at Poloniex there are always people hanging out in chat who might be able to help but ultimately there is a mod who is knowledgeable and trust worthy that can answer questions, if not they can direct you to email support ticket system.
The chat could operate with a UIA token to message so a mod would have blacklisting privileges(like a ban hammer). And signing up through OpenLedger you might get 1000 OPENCHAT.PTS worth 1000 messages. Chat would be very cheap to encourage people to use it and mod would be paid either through an arrangement with the UIA issuer (OpenLedger in this example) or paid in OPENCHAT.PTS which he could sell back to users.
You could use the same function for private channels where maybe a dev owns the token and charges $1 per message per minute or something. Anyone could start a channel I suppose and earn a reputation.
I think there are many volunteer to support , at least in Chinese language,
I think there are many volunteer to support , at least in Chinese language,
Is there anybody here, who would be able to participate with getting it up and running, then I can have one of my staff be the co ordinator of all afterwards
A chatbox isn't seen as a priority by many people here but this is exactly what we need as it will be an integrated customer service. The community is customer service and it doesn't need to be paid for. Also coming back and to from this forum to the exchange isn't good. we need realtime support.
Not to mention it helps building up the community of users. Look at BTC-E. Polo only followed their example
Not to mention it helps building up the community of users. Look at BTC-E. Polo only followed their example
a chat box can be helpful but for customer support oerhaps the addition of something like
I like the idea of a chatbox. I'd recommend one of these 2 options:
1. Chatbox isn't on the main page, under a tab such as support
2. If the Chatbox is on the default page of the wallet, make it 1 click disable.
I agree, chatbox is a great first step to build community as well as address support issues quickly.