I don't mean to pile on BTer (yes I do), but BTer has held our funds for 8 weeks now and continues copy/pasting the same text back to us.
The other day we learned, and I shit you not, that they told a Developer of a coin that they didn't know they had to unlock their wallet to send funds. That was a week ago, they still haven't sent any funds.
They tell the Dev's one thing, then tell the community a different story, then do nothing.
I've given up trying to trust BTer at this point. People can debate all they want about whether they are incompetent or criminal, but the bottom line is you shouldn't trust your money with them either way.