Why are you doing this,
@fav ?
You keep hiding the most important threads.
If you read it closely you'll see that this one surely does not belong to Technical Support.
This one is about our constant inability to offer a good customer experience.
This is something that CNX should see and learn from it.
The title itself - "Open Letter " - means its a valuable user feedback, doesn't it?
This is utterly unprofessional, fav.
I am really disappointed.