BitShares Forum

Main => Technical Support => Topic started by: JakeThePanda on August 20, 2014, 12:18:21 pm

Title: Please Help Recover Wallet Using Json File (Resolved)
Post by: JakeThePanda on August 20, 2014, 12:18:21 pm
Hi Guys,

I need some help for a non-tech person.  My Mac crashed and it's currently getting fixed at the Geek Squad.  I backed up my BitsharesX wallet on a USB stick with that Json file.  Is that all I need?  I hope.
Title: Re: Need Help - My Mac Crashed
Post by: testz on August 20, 2014, 12:19:38 pm
Hi Guys,

I need some help.  My Mac crashed and it's currently getting fixed at the Geek Squad.  I backed up my BitsharesX wallet on a USB stick with that Json file.  Is that all I need?

Yes, but I suggest before sending your Mac into repair service, try to install and import this backup on different PC.
Title: Re: Need Help - My Mac Crashed
Post by: JakeThePanda on August 20, 2014, 12:21:46 pm
Hi Guys,

I need some help.  My Mac crashed and it's currently getting fixed at the Geek Squad.  I backed up my BitsharesX wallet on a USB stick with that Json file.  Is that all I need?

Yes, but I suggest before sending your Mac into repair service, try to install and import this backup on different PC.

Arrg, it's already in for repair.  I paid for them to retrieve all my files before they fix it.  :'( -5%
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: JakeThePanda on August 23, 2014, 03:28:49 am
Ok I got my computer back.  Can someone please tell me what to do?  How do I get my registered account and BTSx back?
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: JakeThePanda on August 23, 2014, 11:01:22 am
Please can someone help me?  I don't know how to recover my wallet using the Json file I saved as backup. :'(
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: xeroc on August 23, 2014, 11:08:23 am
whats the name of the json file? if it is config.json you are out of luck because that IS NOT the wallet

if you have the wallet folder and the file in those you are safe and we can help you ..
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: JakeThePanda on August 23, 2014, 11:09:38 am
whats the name of the json file? if it is config.json you are out of luck because that IS NOT the wallet

if you have the wallet folder and the file in those you are safe and we can help you ..

When I backed up the wallet it created a Json file that had all the private and public keys.
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: xeroc on August 23, 2014, 11:14:02 am
When I backed up the wallet it created a Json file that had all the private and public keys.

so you are on the safe side ..

- Install the wallet
- open it up - do not create a new account
- go ti the main menu and choose "import wallet"
- select your wallet file
- type the passphrase you chose when you created the wallet originally (hope you still have that)
- wait for the import to be preformed
- you should see at least your account name

- the funds are either not their because you haven't resynced the blockchain (console-> wallet_resync_blockchain --- takes 30 minutes or so)
- .... or you have your funds in your PTS addresses and havent moved them out of the genesis block .. depends how you got to your btsx
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: JakeThePanda on August 23, 2014, 11:26:35 am
When I backed up the wallet it created a Json file that had all the private and public keys.

so you are on the safe side ..

- Install the wallet
- open it up - do not create a new account
- go ti the main menu and choose "import wallet"
- select your wallet file
- type the passphrase you chose when you created the wallet originally (hope you still have that)
- wait for the import to be preformed
- you should see at least your account name

- the funds are either not their because you haven't resynced the blockchain (console-> wallet_resync_blockchain --- takes 30 minutes or so)
- .... or you have your funds in your PTS addresses and havent moved them out of the genesis block .. depends how you got to your btsx

Sorry, I'm not sure what you mean.  I saved the Json file is on a USB stick.

Edit: I think I got it
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: xeroc on August 23, 2014, 12:02:03 pm
Edit: I think I got it
So?
Title: Re: Need Help-Mac Crashed w/BTSx Wallet
Post by: JakeThePanda on August 23, 2014, 12:10:45 pm
Edit: I think I got it
So?

I missing most of my coins.  Do I need to resync block chain?
Title: Re: Please Help Recover Wallet Using Json File
Post by: Gentso1 on August 23, 2014, 12:13:29 pm
Edit: I think I got it
So?

I missing most of my coins.  Do I need to resync block chain?
Thats normal is the wallet syncing?
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 12:14:07 pm
Edit: I think I got it
So?

I missing most of my coins.  Do I need to resync block chain?
Thats normal is the wallet syncing?

The wallet is done syncing.  I did a rescan of the block chain, should that do it?
Title: Re: Please Help Recover Wallet Using Json File
Post by: Gentso1 on August 23, 2014, 12:17:06 pm
Edit: I think I got it
So?

I missing most of my coins.  Do I need to resync block chain?
Thats normal is the wallet syncing?

The wallet is done syncing.  I did a rescan of the block chain, should that do it?

My hard drive went up so I had to go through the same process but on windows.
Yes that should do it, just make sure it syncs. I did have a issue where I had to exit the client because it got stuck during syncing but when I restarted it fired back up.
I would also make sure you are installing that latest version
https://github.com/dacsunlimited/bitsharesx/releases/tag/0.4.7 (https://github.com/dacsunlimited/bitsharesx/releases/tag/0.4.7)
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 12:23:52 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
Title: Re: Please Help Recover Wallet Using Json File
Post by: Gentso1 on August 23, 2014, 12:25:30 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?

They exists on the block chain and should come back automatically once your wallet is caught up
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 12:31:04 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?

They exists on the block chain and should come back automatically once your wallet is caught up

That's the problem.  My wallet is 100% synced.
Title: Re: Please Help Recover Wallet Using Json File
Post by: xeroc on August 23, 2014, 12:42:49 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier
Title: Re: Please Help Recover Wallet Using Json File
Post by: Gentso1 on August 23, 2014, 12:49:33 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier

I believe he had all ready claimed his genesis stuff.

If he has the file "bitshare x wallet back-up.json" shouldn't he just need to import it to the new client.
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 12:50:33 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier

I believe he had all ready claimed his genesis stuff.

If he has the file "bitshare x wallet back-up.json" shouldn't he just need to import it to the new client.

Yes, I already imported all my private keys weeks ago. The rescan is done and I'm still missing coins. Now what?
Title: Re: Please Help Recover Wallet Using Json File
Post by: xeroc on August 23, 2014, 12:50:36 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier

I believe he had all ready claimed his genesis stuff.

If he has the file "bitshare x wallet back-up.json" shouldn't he just need to import it to the new client.
ah .. ok .. the private keys of the imported wallet should also be in the backupjson file ... so he probably just needs to wait for the blockchain to be synced ..
Title: Re: Please Help Recover Wallet Using Json File
Post by: Gentso1 on August 23, 2014, 12:53:19 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier

I believe he had all ready claimed his genesis stuff.

If he has the file "bitshare x wallet back-up.json" shouldn't he just need to import it to the new client.
ah .. ok .. the private keys of the imported wallet should also be in the backupjson file ... so he probably just needs to wait for the blockchain to be synced ..

Thats where he is losing me, he said pre crash he had genesis stuff

Post crash he said he is synced and re scanned but no genesis stuff 
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 12:56:26 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier

I believe he had all ready claimed his genesis stuff.

If he has the file "bitshare x wallet back-up.json" shouldn't he just need to import it to the new client.
ah .. ok .. the private keys of the imported wallet should also be in the backupjson file ... so he probably just needs to wait for the blockchain to be synced ..

Thats where he is losing me, he said pre crash he had genesis stuff

Post crash he said he is synced and re scanned but no genesis stuff

Yeah, I missing a crap load of coins. :'(
Title: Re: Please Help Recover Wallet Using Json File
Post by: Gentso1 on August 23, 2014, 12:58:06 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier

I believe he had all ready claimed his genesis stuff.

If he has the file "bitshare x wallet back-up.json" shouldn't he just need to import it to the new client.
ah .. ok .. the private keys of the imported wallet should also be in the backupjson file ... so he probably just needs to wait for the blockchain to be synced ..

Thats where he is losing me, he said pre crash he had genesis stuff

Post crash he said he is synced and re scanned but no genesis stuff

Yeah, I missing a crap load of coins. :'(
Do you accounts show? Does it show any of you transactions pre crash?
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 01:14:14 pm
While scanning the transactions I noticed that I'm missing most of my genesis transactions.  How do I get those back?
you need to import your PTS private keys to the corresponding stake .. or import your complete wallet.dat ... is easier

I believe he had all ready claimed his genesis stuff.

If he has the file "bitshare x wallet back-up.json" shouldn't he just need to import it to the new client.
ah .. ok .. the private keys of the imported wallet should also be in the backupjson file ... so he probably just needs to wait for the blockchain to be synced ..

Thats where he is losing me, he said pre crash he had genesis stuff

Post crash he said he is synced and re scanned but no genesis stuff

Yeah, I missing a crap load of coins. :'(
Do you accounts show? Does it show any of you transactions pre crash?

So, I looked in the Json file and looks like I backed up the wallet after only 1 private key import.  I just imported one of my keys and it added the one genesis block.  I guess I have to import all my keys again?
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 01:37:47 pm
THANKS GUYS!  My wallet is fully recovered. $$$$$$$$$$
Title: Re: Please Help Recover Wallet Using Json File
Post by: xeroc on August 23, 2014, 01:42:39 pm
THANKS GUYS!  My wallet is fully recovered. $$$$$$$$$$
The blockchain never losses coins shares :)
Title: Re: Please Help Recover Wallet Using Json File
Post by: Gentso1 on August 23, 2014, 02:15:20 pm
THANKS GUYS!  My wallet is fully recovered. $$$$$$$$$$
The blockchain never losses coins shares :)

awesome, You made a new back-up now right and just to be safe copy your entire wallet folder along with the .json file.

I really felt for you when I read this as I had the sata controller in my hard drive go up. Thankfully I was able to replace the controller and get the drive working and make back-ups.
Title: Re: Please Help Recover Wallet Using Json File (Resolved)
Post by: xeroc on August 23, 2014, 02:38:08 pm
Just FYI .. in BitShares networks (DPOS) if you lost the private keys the coins/shares are not lost forever .. when they are not moved for 365 days they will be automatically moved to a brand new block ...-5% inactivity fee that gets destroyed ... thus .. if you loose your shares ... everyone else has a little more net value .. every year :) ..
Title: Re: Please Help Recover Wallet Using Json File (Resolved)
Post by: Gentso1 on August 23, 2014, 04:02:07 pm
Just FYI .. in BitShares networks (DPOS) if you lost the private keys the coins/shares are not lost forever .. when they are not moved for 365 days they will be automatically moved to a brand new block ...-5% inactivity fee that gets destroyed ... thus .. if you loose your shares ... everyone else has a little more net value .. every year :) ..

Interesting......How would you go about getting your coins back without your private keys?
Title: Re: Please Help Recover Wallet Using Json File (Resolved)
Post by: xeroc on August 23, 2014, 04:53:07 pm
Interesting......How would you go about getting your coins back without your private keys?
You can't ... but the coins are not lost .. but reduced every year .. by 5% ... the access to the stake itself IS LOST!
Title: Re: Please Help Recover Wallet Using Json File
Post by: JakeThePanda on August 23, 2014, 05:15:04 pm
THANKS GUYS!  My wallet is fully recovered. $$$$$$$$$$
The blockchain never losses coins shares :)

awesome, You made a new back-up now right and just to be safe copy your entire wallet folder along with the .json file.

I really felt for you when I read this as I had the sata controller in my hard drive go up. Thankfully I was able to replace the controller and get the drive working and make back-ups.

Yes, thanks guys.
Title: Re: Please Help Recover Wallet Using Json File (Resolved)
Post by: Gentso1 on August 24, 2014, 01:32:57 pm
Interesting......How would you go about getting your coins back without your private keys?
You can't ... but the coins are not lost .. but reduced every year .. by 5% ... the access to the stake itself IS LOST!

Yea I get that. I wonder if it would be worth while implementing some kind of seed like electrum uses. As long as you could remember the string of word's you could rebuild your wallet anywhere without the need of a back-up. Given the fact that this is a banking platform this is one more way to back-up. But with this you can keep the seed in your head.