Thats true. I have the same problem and I NEVER saw a message that I immediately should download the backup. Which year you are living at? Normally people have just login and password for the services they use.
For me the problem even worse, I can not access my funds even from the PC and browser which I used to create my account (I didnt clear cache), just see the endless loading page...
That's the thing.. I never saw a message that I have to make a backup, because I would have done it.
I've tried, the cache is not available anymore...
Isn't a way to recover it? I see that my account is still there with all the funds inside, but I can't access it. If I search for it, says it's not mine...
Thanks again
It says to backup your wallet, but only if you are not on the "exchange" tab. I had created the account then went to the exchange tab and never went back. So there is no "begging" from the platform to backup your wallet if you keep open only in the "exchange" tab. I admit now that I could have been a little more careful and read more about this platform.
I have the brankey, I can access my wallet, I have also the password, but it seems the account is not there. I can see it, I can "follow" it but can't spend funds from it.
Made 2 tickets to support, nobody answers them. This really sucks....
I had also the problem with the loading page... do you use iexplorer?