BitShares Forum

Main => Technical Support => Topic started by: newuser on June 01, 2015, 04:24:11 pm

Title: hi need a little help here please
Post by: newuser on June 01, 2015, 04:24:11 pm
i did too deposit None of them did not received, who can takecare of this issue?
thanks .
Title: Re: hi need a little help here please
Post by: xeroc on June 01, 2015, 04:29:25 pm
Hi newuser,

Could you please provide more info? From where did you deposit? was the account registered? Do you have a transactionID?
Title: Re: hi need a little help here please
Post by: newuser on June 01, 2015, 04:41:53 pm
the first deposit in:
 block - 2689575 ;tx - e6210d4e811812e3c15ee50d17b572f05e1ce14e
i send from - BTS8PEDAtY23zLgYQw2NQQHuVpAnYrQ22CFxVYwuBKo7TetWBhSPc    TO -  BTS663byLUMeoQukaAPjyzs2SetnrGokdJfeH3fUXrtkfEWznxNPj   

the second just now deposited.
Title: Re: hi need a little help here please
Post by: xeroc on June 01, 2015, 05:32:12 pm
Are you synced fully? .. are you usin an axchange?
Title: Re: hi need a little help here please
Post by: newuser on June 01, 2015, 05:36:36 pm
yes to synced and yes to axchange.
Title: Re: hi need a little help here please
Post by: xeroc on June 01, 2015, 08:39:37 pm
the first deposit in:
 block - 2689575 ;tx - e6210d4e811812e3c15ee50d17b572f05e1ce14e
i send from - BTS8PEDAtY23zLgYQw2NQQHuVpAnYrQ22CFxVYwuBKo7TetWBhSPc    TO -  BTS663byLUMeoQukaAPjyzs2SetnrGokdJfeH3fUXrtkfEWznxNPj   

the second just now deposited.
That id is on the blockchain
Code: [Select]
        },{                                                                                                                                                                                                                                   
          "type": "deposit_op_type",                                                                                                                                                                                                           
          "data": {                                                                                                                                                                                                                           
            "amount": 13283,                                                                                                                                                                                                                   
            "condition": {                                                                                                                                                                                                                     
              "asset_id": 22,                                                                                                                                                                                                                 
              "slate_id": 0,                                                                                                                                                                                                                   
              "type": "withdraw_signature_type",                                                                                                                                                                                               
              "data": {                                                                                                                                                                                                                       
                "owner": "BTSHFXGpc8iTKNNFC6zHXxWccM1YFr23NjRC"                                                                                                                                                                               
              }                                                                                                                                                                                                                               
            }                                                                                                                                                                                                                                 
          } 

can you try
Code: [Select]
rescan 2689575
in the console?
and maybe even
Code: [Select]
wallet_verify_titan_deposit e6210d4e811812e3c15ee50d17b572f05e1ce14e
Title: Re: hi need a little help here please
Post by: newuser on June 02, 2015, 06:25:24 am
i post these commands and nothing happen the deposit dosent received..
Title: Re: hi need a little help here please
Post by: xeroc on June 02, 2015, 06:48:58 am
i post these commands and nothing happen the deposit dosent received..
When you run
Code: [Select]
wallet_verify_titan_deposit e6210d4e811812e3c15ee50d17b572f05e1ce14ethere HAS to be an output. Either it's stating that it is YOUR transaction or it exits with an error ..
Title: Re: hi need a little help here please
Post by: newuser on June 02, 2015, 07:58:29 am
no erorrr i get this output :

>> wallet_verify_titan_deposit e6210d4e811812e3c15ee50d17b572f05e1ce14e

10 assert_exception: Assert Exception
withdraw_condition.memo.valid():
    {}
    bitshares  wallet.cpp:2508 bts::wallet::wallet::verify_titan_deposit

    {}
    bitshares  wallet.cpp:2549 bts::wallet::wallet::verify_titan_deposit

    {}
    bitshares  common_api_client.cpp:6130 bts::rpc_stubs::common_api_client::wallet_verify_titan_deposit

    {"command":"wallet_verify_titan_deposit"}
    bitshares  cli.cpp:626 bts::cli::detail::cli_impl::execute_command
Title: Re: hi need a little help here please
Post by: xeroc on June 02, 2015, 08:15:24 am
Then you simply don't OWN the funds of that transaction and something went wrong when SENDING the funds to you ..
from the error message your wallet CLEARLY cannot access these funds ..

Where have you got the transaction id from? Who made the transfer?
Title: Re: hi need a little help here please
Post by: newuser on June 02, 2015, 08:38:32 am
i did thet transaction from second account.
one thing im sure i not make a mistake i write my address.
Title: Re: hi need a little help here please
Post by: xeroc on June 02, 2015, 08:43:35 am
i did thet transaction from second account.
one thing im sure i not make a mistake i write my address.
Ok, could you please let us know how EXACTLY you send the funds to your self? What have you typed where?
Title: Re: hi need a little help here please
Post by: xeroc on June 02, 2015, 08:47:41 am
the first deposit in:
 block - 2689575 ;tx - e6210d4e811812e3c15ee50d17b572f05e1ce14e
i send from - BTS8PEDAtY23zLgYQw2NQQHuVpAnYrQ22CFxVYwuBKo7TetWBhSPc    TO -  BTS663byLUMeoQukaAPjyzs2SetnrGokdJfeH3fUXrtkfEWznxNPj   

the second just now deposited.
the first deposit in:
 block - 2689575 ;tx - e6210d4e811812e3c15ee50d17b572f05e1ce14e
i send from - BTS8PEDAtY23zLgYQw2NQQHuVpAnYrQ22CFxVYwuBKo7TetWBhSPc    TO -  BTS663byLUMeoQukaAPjyzs2SetnrGokdJfeH3fUXrtkfEWznxNPj   

the second just now deposited.
That id is on the blockchain
Code: [Select]
        },{                                                                                                                                                                                                                                   
          "type": "deposit_op_type",                                                                                                                                                                                                           
          "data": {                                                                                                                                                                                                                           
            "amount": 13283,                                                                                                                                                                                                                   
            "condition": {                                                                                                                                                                                                                     
              "asset_id": 22,                                                                                                                                                                                                                 
              "slate_id": 0,                                                                                                                                                                                                                   
              "type": "withdraw_signature_type",                                                                                                                                                                                               
              "data": {                                                                                                                                                                                                                       
                "owner": "BTSHFXGpc8iTKNNFC6zHXxWccM1YFr23NjRC"                                                                                                                                                                               
              }                                                                                                                                                                                                                               
            }                                                                                                                                                                                                                                 
          } 

can you try
Code: [Select]
rescan 2689575
in the console?
and maybe even
Code: [Select]
wallet_verify_titan_deposit e6210d4e811812e3c15ee50d17b572f05e1ce14e

I just checked the following:

BTS pubkey:
BTS663byLUMeoQukaAPjyzs2SetnrGokdJfeH3fUXrtkfEWznxNPj

derives to address:
BTSHFXGpc8iTKNNFC6zHXxWccM1YFr23NjRC

which is the owner address of the transaction you gave us.

could you please issue
Code: [Select]
wallet_dump_private_key BTS663byLUMeoQukaAPjyzs2SetnrGokdJfeH3fUXrtkfEWznxNPj
(DO NOT SHARE THE RESULTS) ... It does not say "null" .. does it?

From the blockchain I can see that there are still funds in that address .. so the question would be, do you have the private key to it?
Title: Re: hi need a little help here please
Post by: newuser on June 02, 2015, 10:23:11 am
this command give my another key "wallet_dump_private_key BTS663byLUMeoQukaAPjyzs2SetnrGokdJfeH3fUXrtkfEWznxNPj"
not null/

Title: Re: hi need a little help here please
Post by: newuser on June 02, 2015, 10:30:37 am
im guess ihave the private key how i can withdraw to the regular accounts.
end if you can to explanation whay it happen?
Title: Re: hi need a little help here please
Post by: xeroc on June 02, 2015, 10:55:10 am
im guess ihave the private key how i can withdraw to the regular accounts.
That is a GOOD sign!

Quote
end if you can to explanation whay it happen?
Ok .. there may be an inconsistency between your "balance" and your transaction history ..
if you issue "balance" in your command line .. do you funds appear?

We experienced discrepancies between the transaction history and the balances in the past .. but you can say for sure that you can access whatever is listed after issuing "balance" in the command line.
those funds you can safely transfer from A to B .. no matter the GUI or the terminal ..

I though recommend you register a name on the blockchain and send your stuff to the name .. than it will be easier to backup all your funds ..