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Messages - rkbgold

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Technical Support / Re: Closing HERO Position fails
« on: July 17, 2017, 03:36:08 pm »
Thank you for your reply pc. 

Borrowing HERO is new to me.  Your reply helped me to review my previous actions closer and from a different angle.  Then I finally discovered and realized that I had actually placed a Sell Order for 1 HERO a few days ago.  That order had been filled and I had not realized it.  Now I'm starting to understand this better. 


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Technical Support / Closing HERO Position fails
« on: July 16, 2017, 11:35:39 am »
I tried to close my position on 1 HERO that I borrowed, because the margin call was too close and I don't want a margin call.

I added some BTS to my account and then adjusted the ratio to 5:1, but I only did that to avoid a margin call.  I really want to close my position.

Here is a screen shot of the error message:  https://www.dropbox.com/s/rgebwp44qmoh954/Screenshot%202017-07-16%2005.58.19.png?dl=0

I sent the same screen shot to "Support" on the bottom left side of the page in my OpenLedger account, but they were closed and it sent an email to them. 

Can you help me with this?


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