Shows little understanding that measuring performance relies on information. Easy access to information, not scattered here and there all over the Internet. The blockchain is the obvious place it should reside, so it is available and readily accessible to all shareholders worldwide. Fines or other "enforcement" measures, if shareholders agree to them, must be coded into the fabric of the ecosystem. That is, by consensus and based on publicly accessible info stored on the blockchain. IMO, "enforcement" should be carried out by the shareholders in the form of votes. It could be considered centralized in the blockchain (i.e. information) but decentralized in shareholder voting / consensus.
Ken, I've been observing your accountability campaign for a while.
I think your intentions are good but the methods you are proposing are not going to get any traction here.
Delegates (or workers) are never going to apply for a sick leave from a blockchain. This is just unrealistic.
Forcing them to report is just a bad idea. It might work in a corporate world but my gut tells me it is just not going to happen here.
Voters would love to make informed decisions but to do so they need an up-to-date and concise source of information.
So let's give them this information.
Let's vote for one HR delegate whose only duty will be preparing, managing and publishing information about all other delegates, both active and stand-by.
Compile delegates' forum posts and compare their promises with results delivered.
Create a dedicated website for this. Make it clear and keep it up-to-date and show their progress (or lack of it).
Your Google roster was such a good start.
If you were willing to become this HR delegate I'll be glad to vote for you.
You are the man, Ken, you have the passion but please make good use of it.
Perhaps the blockchain could be coded to deterministically assign which delegate should audit which other delegate/worker in a cycle so that every delegate and every worker gets an inspection on average of once every 30 days.
Delegates could be put in rotation to continuously audit each other and worker proposals. Every x blocks a delegate is chosen and they must audit/review/comment-on a selection of delegates and worker proposals. These roles could be known months in advance with all costs budgeted for.
So long as each delegate is reviewed on an acceptably regular basis then accountability shouldn't be an issue as there is only a 30 day window for corruption or laziness.
The method to determine who audits who and when should ensure that a statistically significantly decentralized network of delegates is maintained and would still require 51% collusion in order to scam the auditing process for longer than ~3 months? Or some length of time that makes it profitably untenable.
Basically the same delegates shouldn't be allowed to audit their friends every time. Delegates should be incentivized to truly scrutinize other parties in their audits and their profits should be hurt if they collude.
Perhaps worker proposals are assigned values that ensure that they come up in an audit lottery at least once a month. Delegates then audit the worker as given by the blockchain. The pseudorandom nature of determining who audits which proposal and when should prevent parties knowing in advance who they will audit and therefore cannot plan corruption as easily.
This would enable shareholders to focus on vetting delegates and ensuring they are trustworthy enough to be honest when conducting HR and holding workers accountable.
This extra responsibility of Delegates would not require too much time and would scale well with the delegate pay rate as the market cap increases.
For now, a monthly mumble hangout or skype call along with scrutinizing any 'proof of work' documentation the worker provides should be sufficient.
But in the future when delegates and worker projects increase in scale I can see delegates each hiring HR divisions of 4 or 5 people to complete these blockchain-determined human-enforced tasks on behalf of the shareholders in a decentralized way.
I agree customer service is very very important and love the idea of a system that automatically redirects user requests to one of the available bitshares reps. If that can be efficiently put into the blockchain then I'm all for it.
Is there some way to have more information about a delegate tied to their account in the blockchain? Perhaps it can be edited by voting to edit it with their own stake as proof or something.
Stuff like: Day-specific working hours, Timezone, 'department' etc. that the blockchain can reference when routing requests to relevant online delegates and workers.