Hey cass,
I complained to them that taking the snapshot at a different instant in time compared to the real snapshot makes absolutely no sense, and they gave me the PTS_S3 I deserved. Re-open your ticket and be persistent. Here is the thread from my correspondence with them from the last reply I posted earlier:
BTER: Dear Sir,
PTS_3 was snapshot on 23:30-24:00 UTC+8 Aug 21 , 8 hours before blockchain time in case of failing to receive PTS on bter account at the deadline.
robrigo: All I need to know is if I should have PTS_S3 in my bter account. I held
PTS on bter at the time of the actual snapshot (August 21 11:59:59 pm UTC).
So my question to you is whether that counts or I missed it. I moved my PTS
from my local wallet to bter before the actual snapshot and I would like
credit for it.
robrigo: It doesn't make sense that bter would take the snapshot at a time different
from the real snapshot. The blog post about it on bter was ambiguous and
never specified the time. Please make this right for those of us who chose
to use bter for the snapshot.
BTER: Dear Sir,
We will credit you the PTS-S3 accordingly
Please kindly check it later
Afterward, I had the correct amount of PTS_S3 on my bter account. So just be persistent and explain to them that their snapshot process doesn't make sense! Good luck, I think you'll get your snapshot stake with no problems as we are in the same boat and they honored mine.