BitShares Forum
Main => Technical Support => Topic started by: profitofthegods on April 23, 2015, 05:32:12 pm
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I've just tried to install the Bitshares wallet on a new laptop and when I try to open it I instantly get a critical error 'error occurred while trying to start'.
This is not the same as what other people have posted where it tries to synch and then crashes - this is an instant crash within a second of double clicking to open. I've tried 0.8.1 and also 0.9.0 and the same thing happens.
Can anybody tell me what to do?
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Please give details about the system. OS? 32/64 bit ? Hardware specs?
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Its a Lenovo laptop
Windows 8.1
64 bit
Intel i7 CPU
Anything else that might be relevant?
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The download link for Windows says x34-bit/64-bit, but I have an x64 bit processor as well as 64-bit OS. Could that be why its not working?
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Just tried to open my wallet via the command line and got:
error
13 class boost::filesystem::filesystem_error: boost::filesystem::remove The directory is not empty: "C:\.......chain\index\property_id_to_record"
What also seemed strange to me was that when I tried to take a look at the folder in question I found that the whole chain folder was still empty.
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Just tried to open my wallet via the command line and got:
error
13 class boost::filesystem::filesystem_error: boost::filesystem::remove The directory is not empty: "C:\.......chain\index\property_id_to_record"
What also seemed strange to me was that when I tried to take a look at the folder in question I found that the whole chain folder was still empty.
Strange. If you delete the whole "chain" folder does anything different happen?
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Strange. If you delete the whole "chain" folder does anything different happen?
Slightly different. First time I did it last night I got the blue screen and 'bitshares starting', which wasn't happening before. That stayed for about four hours and then I had to power down. Today I get the bitshares starting screen flash for a second or two and then the same critical error message.
Also in the command prompt, I get the same thing as above but also this bit, which I don't remember seeing before:
th_a fast_level_map.hpp:64 bts::db::fast_level_map<unsigned char, struct bts::blockchain::property_record>::toggle_leveldb
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I also get this same error.
"Critical error
An error occurred while trying to start. Please try restarting the application."
System info:
Win 8.1 Pro 64-b, x-64 processor
Intel i5 M460
8 Gb RAM
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I don't know if its the same problem but maybe it has to do with the antivirus?
Took me a while, but I realized the client was crashing on startup because my anti virus software got in the way.
Disabled it and now it works. I thought it may be useful for those with the same issue.
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I don't know if its the same problem but maybe it has to do with the antivirus?
Yes, THANKS!
When I've had anti-virus issues before it always gave an alert saying it was blocking the program, so I didn't even check that.
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Thanks chryspano! That worked for me too.