BitShares Forum
Main => Technical Support => Topic started by: stuartcharles on April 24, 2015, 07:12:44 pm
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Just downloaded 0.9.0 and i still cant get access to my wallet. When i put the password it just keeps looking like its about to unlock.
This is getting frustrating now. I have uninstalled everything and re installed.
Please advise, with simple instructions please.
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Just downloaded 0.9.0 and i still cant get access to my wallet. When i put the password it just keeps looking like its about to unlock.
This is getting frustrating now. I have uninstalled everything and re installed.
Please advise, with simple instructions please.
I am in the same position.
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Just downloaded 0.9.0 and i still cant get access to my wallet. When i put the password it just keeps looking like its about to unlock.
This is getting frustrating now. I have uninstalled everything and re installed.
Please advise, with simple instructions please.
Also experiencing the same
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Few questions:
1) What OS are you on?
2) What are the stats of the wallet machine?
3) When you say, "Uninstalled everything" do you also mean your data directory (location based on OS).
4) How many accounts do you have in your wallet (rough number will do 1 or 2, 10 - 20, 50+)
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Few questions:
1) What OS are you on?
2) What are the stats of the wallet machine?
3) When you say, "Uninstalled everything" do you also mean your data directory (location based on OS).
4) How many accounts do you have in your wallet (rough number will do 1 or 2, 10 - 20, 50+)
Thanks for the help
1) windows 7
2) dont know what you mean with this question
3) used the uninstall exe
4) at a guess 10 maybe 15
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Few questions:
1) What OS are you on?
OSX Yosemite
2) What are the stats of the wallet machine?
2.4ghz core i5, 8gb ddr3 memory
3) When you say, "Uninstalled everything" do you also mean your data directory (location based on OS).
NA I just installed it like I have all other versions
4) How many accounts do you have in your wallet (rough number will do 1 or 2, 10 - 20, 50+)
5-10
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stats of the machine
i5 2310
installed memorry 16gb (3.46 usable)
32 bit OS
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mines ok now, I killed it, restarted and left it logging in for 10mins.
Must've been doing something in the background without anything on interface.
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Have you tried bitshares_client? (Command line client)
The wallet name is "default" and password is your password.
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Few questions:
1) What OS are you on?
2) What are the stats of the wallet machine?
3) When you say, "Uninstalled everything" do you also mean your data directory (location based on OS).
4) How many accounts do you have in your wallet (rough number will do 1 or 2, 10 - 20, 50+)
1. Win8.1 64bit
2. i5-3337U @ 1.80GHz, 5.89GB usable RAM
3. I've deleted the directory and redownloaded the blockchain multiple times last was at 0.8.1, but I have capped internet so I cannot do this often.
4. about 10
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Favdesu please move this back. If it's such a comon problem then people need to see the answer quickly.
Not being able to login to my account (and deciding if very basic isn't right) has been the number 1 and only reason I haven't put more money into bitshares.
I haven't stopped investing in cripto, with compleat honesty out of the top ten by market cap Bitshares is the only one I haven't put money into In the past 4 months.
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mines ok now, I killed it, restarted and left it logging in for 10mins.
Must've been doing something in the background without anything on interface.
It needs to do a DB and Wallet upgrade which can take some time.
To see if that's the case (for those that are still stuck) open up your task manager and have a look at the CPU and memory BitShares Client is using up. If it's above 30% CPU and 3GB Ram it's working away...regardless of what the interface says or doesn't say.
If you want to do a complete reset you'd need to delete the data directory too. On Windows it's in the %AppData%/BitShares directory. Make sure to save your wallets directory or have a backup that is known to be good.
On OSX I believe the data directory is ~/Software/Library/BitShares but I could be mistaken.
On Linux it is ~/.BitShares
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mines ok now, I killed it, restarted and left it logging in for 10mins.
Must've been doing something in the background without anything on interface.
It needs to do a DB and Wallet upgrade which can take some time.
To see if that's the case (for those that are still stuck) open up your task manager and have a look at the CPU and memory BitShares Client is using up. If it's above 30% CPU and 3GB Ram it's working away...regardless of what the interface says or doesn't say.
If you want to do a complete reset you'd need to delete the data directory too. On Windows it's in the %AppData%/BitShares directory. Make sure to save your wallets directory or have a backup that is known to be good.
On OSX I believe the data directory is ~/Software/Library/BitShares but I could be mistaken.
On Linux it is ~/.BitShares
Thanks for your help Riverhead
I saved my wallet file.
Deleted the bitshares directory.
Re installed bitshares and re inserted my wallet directory
Again doesn't load with my password. This time after entering my password it appears to load for a few seconds then stops. The same thing happens if i put anything in as password.
I have entered the correct password and left it running. CPU usage is between 5% and 22% RAM is 912,486
Any more advice appreciated
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mines ok now, I killed it, restarted and left it logging in for 10mins.
Must've been doing something in the background without anything on interface.
It needs to do a DB and Wallet upgrade which can take some time.
To see if that's the case (for those that are still stuck) open up your task manager and have a look at the CPU and memory BitShares Client is using up. If it's above 30% CPU and 3GB Ram it's working away...regardless of what the interface says or doesn't say.
If you want to do a complete reset you'd need to delete the data directory too. On Windows it's in the %AppData%/BitShares directory. Make sure to save your wallets directory or have a backup that is known to be good.
On OSX I believe the data directory is ~/Software/Library/BitShares but I could be mistaken.
On Linux it is ~/.BitShares
Thanks for your help Riverhead
I saved my wallet file.
Deleted the bitshares directory.
Re installed bitshares and re inserted my wallet directory
Again doesn't load with my password. This time after entering my password it appears to load for a few seconds then stops. The same thing happens if i put anything in as password.
I have entered the correct password and left it running. CPU usage is between 5% and 22% RAM is 912,486
Any more advice appreciated
I would recommend you to use bitshares_client first for syncing purpose. It's more informative, and efficient.
Location is programfiles/bitshares/bin/bitshares_client.exe
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stats of the machine
i5 2310
installed memorry 16gb (3.46 usable)
32 bit OS
You're killing me man. All that expensive RAM wasted on a 32bit Windows... As you can see it can only use below 4 GB.
You need to upgrade to 64bit (you can do this within the same license).
System requirements for Bitshares should list 64bit system, since the program is essentially unusable with 4GB of RAM anyway.
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I had this problem but as soon as I re-imported my wallet, everything was fine.
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I had this problem but as soon as I re-imported my wallet, everything was fine.
Would you mind explaining the process in more detail? Thanks greatly!
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stats of the machine
i5 2310
installed memorry 16gb (3.46 usable)
32 bit OS
You're killing me man. All that expensive RAM wasted on a 32bit Windows... As you can see it can only use below 4 GB.
You need to upgrade to 64bit (you can do this within the same license).
System requirements for Bitshares should list 64bit system, since the program is essentially unusable with 4GB of RAM anyway.
Thanks for the input. The RAM is not wasted. I have lots of hard drives using this computers hardware some of them make better use of it.
I can not easily upgrade to 64 bit as i have lots of information to transfer.
Can one of the devs confirm that this can only run with 64 bit?
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Have you tried bitshares_client? (Command line client)
The wallet name is "default" and password is your password.
i am not technical could you give step by step instruction?
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mines ok now, I killed it, restarted and left it logging in for 10mins.
Must've been doing something in the background without anything on interface.
It needs to do a DB and Wallet upgrade which can take some time.
To see if that's the case (for those that are still stuck) open up your task manager and have a look at the CPU and memory BitShares Client is using up. If it's above 30% CPU and 3GB Ram it's working away...regardless of what the interface says or doesn't say.
If you want to do a complete reset you'd need to delete the data directory too. On Windows it's in the %AppData%/BitShares directory. Make sure to save your wallets directory or have a backup that is known to be good.
On OSX I believe the data directory is ~/Software/Library/BitShares but I could be mistaken.
On Linux it is ~/.BitShares
Thanks for your help Riverhead
I saved my wallet file.
Deleted the bitshares directory.
Re installed bitshares and re inserted my wallet directory
Again doesn't load with my password. This time after entering my password it appears to load for a few seconds then stops. The same thing happens if i put anything in as password.
I have entered the correct password and left it running. CPU usage is between 5% and 22% RAM is 912,486
Any more advice appreciated
by morning it had crashed, error report sent
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Have you tried bitshares_client? (Command line client)
The wallet name is "default" and password is your password.
i am not technical could you give step by step instruction?
Go Program Files\Bitshares\bin
You can find bitshares_client.exe. Run that.
You'll see command line screen. Wallet automatically start re-indexing.
After indexing, you will see wallet(closed)
Type "getinfo" then you can check head block number
Wait about 5 hours
Type "exit"
Run Bitshares wallet (GUI)
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or you can use web wallet if you dont mind
wallet.bitshares.org
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Have you tried bitshares_client? (Command line client)
The wallet name is "default" and password is your password.
i am not technical could you give step by step instruction?
Go Program Files\Bitshares\bin
You can find bitshares_client.exe. Run that.
You'll see command line screen. Wallet automatically start re-indexing.
After indexing, you will see wallet(closed)
Type "getinfo" then you can check head block number
Wait about 5 hours
Type "exit"
Run Bitshares wallet (GUI)
Thanks Clayop very much appreciated, i have done that. I will report back after its downloaded.
With the web wallet - can i access my bitshares from any account?
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stats of the machine
i5 2310
installed memorry 16gb (3.46 usable)
32 bit OS
You're killing me man. All that expensive RAM wasted on a 32bit Windows... As you can see it can only use below 4 GB.
You need to upgrade to 64bit (you can do this within the same license).
System requirements for Bitshares should list 64bit system, since the program is essentially unusable with 4GB of RAM anyway.
Thanks for the input. The RAM is not wasted. I have lots of hard drives using this computers hardware some of them make better use of it.
Hard drives have nothing to do with it. Unless you're talking about some type of virtualized environment, you're NOT using that RAM. Nothing in your system is able to address the space above 4GB. The extra 12 GB are just sitting there dormant.
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do i understand this right: with a 4gb workingspace ram laptop you cant run bitshares client ?
becouse i try now for weeks to get my wallet runnning
win 7
4 gb
a 120 free harddrive space
and i get lots of errors
now with the new upgrade to 0.9.0
the error is severe network problems
till 0.6. version it worked good
and now i am out ?
and no i dont want to use a webclient
i am into crypto becouse i dont want to depend on trust to a third party with money
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do i understand this right: with a 4gb workingspace ram laptop you cant run bitshares client ?
becouse i try now for weeks to get my wallet runnning
win 7
4 gb
a 120 free harddrive space
and i get lots of errors
now with the new upgrade to 0.9.0
the error is severe network problems
till 0.6. version it worked good
and now i am out ?
and no i dont want to use a webclient
i am into crypto becouse i dont want to depend on trust to a third party with money
I have a laptop with a Celeron @2.16 a bit less than 4GB of usable RAM(3,86GB I think) and a SSD
I uninstalled the 0.8.1 version and then installed the 0.9.0
The only issue I had it was that at the first log in, my memory usage soon became 99%, I restarted the program and everything works ok now. I think that vikram in a post said that for the time being we should restart the program when it finishes replaying the database and BEFORE we log in for the first time in order to avoid any memory issues.
I don't believe your problems are related to hardware, you could give it one more try by deleting the bitshares appdata folder(DO NOT delete the WALLET folder) but I believe you already tried that.
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yes i already did that with the 8,1 version
but i give it a try thanks
i realy started to think my hardware causes the problem
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stats of the machine
i5 2310
installed memorry 16gb (3.46 usable)
32 bit OS
You're killing me man. All that expensive RAM wasted on a 32bit Windows... As you can see it can only use below 4 GB.
You need to upgrade to 64bit (you can do this within the same license).
System requirements for Bitshares should list 64bit system, since the program is essentially unusable with 4GB of RAM anyway.
Thanks for the input. The RAM is not wasted. I have lots of hard drives using this computers hardware some of them make better use of it.
Hard drives have nothing to do with it. Unless you're talking about some type of virtualized environment, you're NOT using that RAM. Nothing in your system is able to address the space above 4GB. The extra 12 GB are just sitting there dormant.
I dont know why you are so interested in my system, but, the hard drives have different operating systems on. I take one hard drive out and put another in. Its for security i have different systems that use the same hardware.
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Have you tried bitshares_client? (Command line client)
The wallet name is "default" and password is your password.
i am not technical could you give step by step instruction?
Go Program Files\Bitshares\bin
You can find bitshares_client.exe. Run that.
You'll see command line screen. Wallet automatically start re-indexing.
After indexing, you will see wallet(closed)
Type "getinfo" then you can check head block number
Wait about 5 hours
Type "exit"
Run Bitshares wallet (GUI)
Hi Clayop, I have tried that. I let it download the chain then typed exit and loaded the bitshares client and got the same problem, carnt login. What shal i try next?
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Hi Clayop, I have tried that. I let it download the chain then typed exit and loaded the bitshares client and got the same problem, carnt login. What shal i try next?
Try the console version to load your wallet:
1) start bitshares_client.exe
2) wait until you see the ">>>"
3) wallet_open default .. will open your default wallet
4) wallet_unlock 9999999 ... will ask for your passphrase (blind input) and unlock it for 9999999 seconds
5) wait for the wallet to rescan the latest blocks (you can get status about that by getinfo)
6) your balance can be seen with balance
6) transaction history can be accessed with history <accountname>
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Hi Clayop, I have tried that. I let it download the chain then typed exit and loaded the bitshares client and got the same problem, carnt login. What shal i try next?
Try the console version to load your wallet:
1) start bitshares_client.exe
2) wait until you see the ">>>"
3) wallet_open default .. will open your default wallet
4) wallet_unlock 9999999 ... will ask for your passphrase (blind input) and unlock it for 9999999 seconds
5) wait for the wallet to rescan the latest blocks (you can get status about that by getinfo)
6) your balance can be seen with balance
6) transaction history can be accessed with history <accountname>
Thanks, i did this and i got a long error message that starts status: corruption: error in middle of record. I could send you a screen shot but i don't know how to insert an image and i don't know if there is any information to private for the forum?
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Hi Clayop, I have tried that. I let it download the chain then typed exit and loaded the bitshares client and got the same problem, carnt login. What shal i try next?
Try the console version to load your wallet:
1) start bitshares_client.exe
2) wait until you see the ">>>"
3) wallet_open default .. will open your default wallet
4) wallet_unlock 9999999 ... will ask for your passphrase (blind input) and unlock it for 9999999 seconds
5) wait for the wallet to rescan the latest blocks (you can get status about that by getinfo)
6) your balance can be seen with balance
6) transaction history can be accessed with history <accountname>
Thanks, i did this and i got a long error message that starts status: corruption: error in middle of record. I could send you a screen shot but i don't know how to insert an image and i don't know if there is any information to private for the forum?
Looks like a corrupted database .. nothing to be afraid of as long as you have at least one backup of your wallet (which you should because they are created automatically)
.. they are located in %APPDATA%\Roaming\BitShares\wallets\.backups ...
get the one with the latest date in it and import using the GUI menu bar ..
before you do so .. better make a backup of the 'default' folder in the wallets directory of BitShares ..
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Hi Clayop, I have tried that. I let it download the chain then typed exit and loaded the bitshares client and got the same problem, carnt login. What shal i try next?
Try the console version to load your wallet:
1) start bitshares_client.exe
2) wait until you see the ">>>"
3) wallet_open default .. will open your default wallet
4) wallet_unlock 9999999 ... will ask for your passphrase (blind input) and unlock it for 9999999 seconds
5) wait for the wallet to rescan the latest blocks (you can get status about that by getinfo)
6) your balance can be seen with balance
6) transaction history can be accessed with history <accountname>
Thanks, i did this and i got a long error message that starts status: corruption: error in middle of record. I could send you a screen shot but i don't know how to insert an image and i don't know if there is any information to private for the forum?
Looks like a corrupted database .. nothing to be afraid of as long as you have at least one backup of your wallet (which you should because they are created automatically)
.. they are located in %APPDATA%\Roaming\BitShares\wallets\.backups ...
get the one with the latest date in it and import using the GUI menu bar ..
before you do so .. better make a backup of the 'default' folder in the wallets directory of BitShares ..
thanks, do i need to delete the bitshares file, re install and then load in the back up or just load the back up without deleting?
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No deleting required .. though you should manually backup the "default" wallet as a folder and you may need to do a rescan int the wallet ... ( wallet will do this automatically/not reSYNC)
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I was able to log back in after:
1. Deleting my .json wallet files (after backing up in multiple spots) in the APPDATA bitshares directory.
2. Importing the most recent backup file.
3. It took a few tries, but it worked the last time for me.
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I got back into the wallet after following xeroc's instructions (many thanks) but i still carnt do anything because it keeps crashing before uploading the chain. I am trying this from bitshares_client but it keeps crashing here too. Any suggestions?
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I got back into the wallet after following xeroc's instructions (many thanks) but i still carnt do anything because it keeps crashing before uploading the chain. I am trying this from bitshares_client but it keeps crashing here too. Any suggestions?
puh ... do you get an error message?
can you let the bitshares_client.exe run until synced with the chain BEFORE opening the "wallet" with your funds?
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I got back into the wallet after following xeroc's instructions (many thanks) but i still carnt do anything because it keeps crashing before uploading the chain. I am trying this from bitshares_client but it keeps crashing here too. Any suggestions?
puh ... do you get an error message?
can you let the bitshares_client.exe run until synced with the chain BEFORE opening the "wallet" with your funds?
I think Im there !!!!!!
I kept restarting my computer every time bitshares_client.exe got stuck on a block until it was in sync. Then loaded client and WOO HOO the password worked. Now i just have to get the transaction scanning done (currently 13%)
Thanks everyone for your help. I will test transaction sending with a few tips!!
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I have tried to send some test transactions but they all say pending? I though they went through in 10 seconds?
Blocks are synced. Transaction scanning is in progress 6% at the moment but in never gets to 100% because it logs its self out before i get there.
Is something still wrong?
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You can increase the logout time in the preferences ... not sure why transactions show pending .. it maybe because the wallet is still processing the blockchain that new blocks are not scanned ..
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Just wait for the resync to finish up ...
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Just wait for the resync to finish up ...
Transactions went through - For anyone else having problems this sequence was a solution to a combination of problems i was having. All detailed instructions on how to do the below are given above by very generous members.
1. use the console to download the blockchain not the client, when the blockchain is downloaded close the console
2. Backup you wallet backups IMPORTANT use xeroc's instructions above.
3. Open the client and import a backup. Here I has to close and restart my client but i dont know if my computer froze. Enter you password.
4. Let the client sync the blocks since you closed the console.
5. Goto your wallet name top left of the client click on it and then select advanced at the bottom. In PREFERENCES change the log out time so its much longer. I had to do this because the console has to scan transactions now the blockchain has downloaded and with the default timeout I was getting logged out before the transaction scanning was complete.
6. Hopefully now you are free to play.
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Transactions went through - For anyone else having problems this sequence was a solution to a combination of problems i was having. All detailed instructions on how to do the below are given above by very generous members.
1. use the console to download the blockchain not the client, when the blockchain is downloaded close the console
2. Backup you wallet backups IMPORTANT use xeroc's instructions above.
3. Open the client and import a backup. Here I has to close and restart my client but i dont know if my computer froze. Enter you password.
4. Let the client sync the blocks since you closed the console.
5. Goto your wallet name top left of the client click on it and then select advanced at the bottom. In PREFERENCES change the log out time so its much longer. I had to do this because the console has to scan transactions now the blockchain has downloaded and with the default timeout I was getting logged out before the transaction scanning was complete.
6. Hopefully now you are free to play.
Thanks for the summary ..
Good to see all is fine at your end now .. 8)