BitShares Forum
Main => General Discussion => Topic started by: nethyb on November 01, 2014, 08:42:23 am
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What's the best way for exchanges like Bittrex to get developer assistance with BitShares wallet/client issues quickly?
Bittrex have an issue at the moment which means their BTSX wallet is offline (last 18hrs) for all their clients while they wait for a response via myself (as I helped to get them on board) to their issue.
I'm always happy to help, but I'm no BitShares developer :o
The exchanges are a critical part of the BitShares ecosystems and I believe they should have a priority e-mail / contact details to help them resolve any issue.
Does such a contact method exist - if so let me know and I'll pass it on, and if not can something be set-up?
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Depending on the issue .. why don't they just post in the forum?
Are they concerned about bad PR?
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In the past we have provided direct support to exchanges over Skype chats. I have pm'ed you my username.