BitShares Forum

Main => Technical Support => Topic started by: Quantumspirit on August 27, 2015, 02:37:11 pm

Title: Lost transaction
Post by: Quantumspirit on August 27, 2015, 02:37:11 pm

Dear Sir / Madam

I recently sent a payment via Shapeshift.io to my account QUANTUMSPIRIT. But I have had trouble registering my account and the payment does not show up on my wallet. The wallet has also had trouble updating the blockchain; it reaches about 61% then it crashes.

Any assistance in this matter would be most appreciated.

Thanking You
Michael Holmes

Title: Re: Lost transaction
Post by: xeroc on August 27, 2015, 05:18:25 pm

does shapeshift give you a transaction id or block number?
are you using the full client or the web wallet?

Title: Re: Lost transaction
Post by: Quantumspirit on September 03, 2015, 12:28:55 pm

I have just received this response from Shapeshift:

 
Emily (ShapeShift)

Aug 30, 22:17

Hi, Michael.

I have looked up your order and it did successfully complete. Here is the outgoing txid for you: https://bitsharesblocks.com/blocks/block?id=3399943

If you are not seeing the funds in your wallet, make sure your wallet is up to date and synced and if you have done this and you are still not seeing the funs, you will need to reach out to your wallet provider and let them know what is going on and they should be able to fix your wallet so that you see your funds reflect.


 Have a great day!

I think I am using the full client software.

Title: Re: Lost transaction
Post by: xeroc on September 03, 2015, 03:36:59 pm

http://wiki.bitshares.org/index.php/RecoveringFunds

Title: Re: Lost transaction
Post by: Ander on September 04, 2015, 05:25:17 pm

Quote from: Quantumspirit on August 27, 2015, 02:37:11 pm

Dear Sir / Madam

I recently sent a payment via Shapeshift.io to my account QUANTUMSPIRIT. But I have had trouble registering my account and the payment does not show up on my wallet. The wallet has also had trouble updating the blockchain; it reaches about 61% then it crashes.

Any assistance in this matter would be most appreciated.

Thanking You
Michael Holmes

I've had this issue before myself.  Once you get the blockchain synced you'll see your transaction.  (Thats the hard part though) ;)

Title: Re: Lost transaction
Post by: chryspano on September 04, 2015, 07:30:55 pm

Also make sure you have the most recent version 0.9.2

The GUI "update" doesn't do what you think it does.