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Main => Technical Support => Topic started by: Method-X on October 13, 2015, 11:55:38 pm

Title: My account balances are empty after I import my keys
Post by: Method-X on October 13, 2015, 11:55:38 pm

During the initial import it DID list my balances correctly and after it finished there was nothing.

Title: Re: My account balances are empty after I import my keys
Post by: werneo on October 14, 2015, 12:19:00 am

Quote from: Method-X on October 13, 2015, 11:55:38 pm

During the initial import it DID list my balances correctly and after it finished there was nothing.

Quote

^^Go to the Dashboard screen > Click Settings > Click Wallet > Click "Claim Balances" > You should be able to claim your balances from 0.9.3 into the web wallet.

https://bitsharestalk.org/index.php/topic,18969.msg244207.html#msg244207

Title: Re: My account balances are empty after I import my keys
Post by: Method-X on October 14, 2015, 12:22:37 am

No option to claim balances:

https://www.dropbox.com/s/swu1ai7mvrc3fhf/Screenshot%202015-10-13%2020.21.44.png?dl=0

Title: Re: My account balances are empty after I import my keys
Post by: werneo on October 14, 2015, 12:25:20 am

Quote from: Method-X on October 14, 2015, 12:22:37 am

No option to claim balances

from this page: https://bitshares.openledger.info/#/settings

...click on the word WALLETS

It will take you to this page: https://bitshares.openledger.info/#/wallet

...where you can claim your balances.

Title: Re: My account balances are empty after I import my keys
Post by: Method-X on October 14, 2015, 12:27:03 am

I feel so stupid! Thanks!! All is good now!

Title: Re: My account balances are empty after I import my keys
Post by: Pheonike on October 14, 2015, 01:04:29 am

Quote from: Method-X on October 14, 2015, 12:27:03 am

I feel so stupid! Thanks!! All is good now!

Don't be. This stuff isn't obvious.

Title: Re: My account balances are empty after I import my keys
Post by: BunkerChainLabs-DataSecurityNode on October 14, 2015, 03:23:23 am

I did a dump_private_key of owner and it imported ok.. but no balances showed.. no option to claim either.

I am fighting with other accounts now to import them because they have 30k+ keys.

Only reason I haven't been able to join the first lot of witnesses is because i can't get to my balances to register. :(

Title: Re: My account balances are empty after I import my keys
Post by: xeroc on October 14, 2015, 03:32:38 am

@data: you're funds may not be stored in the owner key .. if you have titan enabled you need to import claim for the exported wallet . if you have titan disabled (in bts0.9) you will need to claim your funds from the ACTIVE key not the owner key ..
export works with
wallet_export_account_private_key <account> active_key

Title: Re: My account balances are empty after I import my keys
Post by: sudo on October 14, 2015, 05:29:11 am

Unclaimed balances belonging to these keys:
ASSET TOTALS
No Balances

Title: Re: My account balances are empty after I import my keys
Post by: pal on October 14, 2015, 07:00:42 pm

Quote from: sudo on October 14, 2015, 05:29:11 am

Unclaimed balances belonging to these keys:
ASSET TOTALS
No Balances

First in 0.9.3c console:
wallet_regenerate_keys ACCOUNT-NAME 10500
wallet_export_keys PATH

Then import in graphene.