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Main => Technical Support => Topic started by: gn1 on October 15, 2015, 03:27:18 am

Title: Cannot create backup on Openledger on Safari on Mac
Post by: gn1 on October 15, 2015, 03:27:18 am

I cannot create a backup on Openledger wallet on Safari (Ver 9) on a Mac (OSX Yosemite).
Whenever I click on the Download button, it will only open up a new window, but the download will not start.

The download action works properly on Chrome (different wallet) on the same computer, but not on Safari.
Can you advise?

Title: Re: Cannot create backup on Openledger on Safari on Mac
Post by: rantanplan41 on January 11, 2016, 09:01:30 pm

I have the same issue... Any ideas?

Title: Re: Cannot create backup on Openledger on Safari on Mac
Post by: cass on January 11, 2016, 09:42:49 pm

for best performance better to use chrome .. safari and firefox aren't recommended currently ..

When trying to open Exchange with safari it stucks for me on loading screen directly ..

Safari Version 8.0.8 (10600.8.9)
Yosemite 10.10

Title: Re: Cannot create backup on Openledger on Safari on Mac
Post by: abit on January 11, 2016, 11:06:41 pm

Quote from: cass on January 11, 2016, 09:42:49 pm

for best performance better to use chrome .. safari and firefox aren't recommended currently ..

When trying to open Exchange with safari it stucks for me on loading screen directly ..

Safari Version 8.0.8 (10600.8.9)
Yosemite 10.10

Thanks for your input anyway..
Unfortunately, if they can't create backup in Safari, how to import/migrate to Chrome safely?

Title: Re: Cannot create backup on Openledger on Safari on Mac
Post by: 38PTSWarrior on January 12, 2016, 09:31:54 am

I once used the brainkey with a client.

Title: Re: Cannot create backup on Openledger on Safari on Mac
Post by: abit on January 12, 2016, 10:03:19 am

Quote from: 38PTSWarrior on January 12, 2016, 09:31:54 am

I once used the brainkey with a client.

Good to know that. Thanks! +5%. I forgot it..

Title: Re: Cannot create backup on Openledger on Safari on Mac
Post by: testz on January 12, 2016, 10:04:49 pm

Quote from: funnybear on October 15, 2015, 03:27:18 am

I cannot create a backup on Openledger wallet on Safari (Ver 9) on a Mac (OSX Yosemite).
Whenever I click on the Download button, it will only open up a new window, but the download will not start.

The download action works properly on Chrome (different wallet) on the same computer, but not on Safari.
Can you advise?

Quote from: abit on January 11, 2016, 11:06:41 pm

Quote from: cass on January 11, 2016, 09:42:49 pm

for best performance better to use chrome .. safari and firefox aren't recommended currently ..

When trying to open Exchange with safari it stucks for me on loading screen directly ..

Safari Version 8.0.8 (10600.8.9)
Yosemite 10.10

Thanks for your input anyway..
Unfortunately, if they can't create backup in Safari, how to import/migrate to Chrome safely?

You can always import key by key, it's take time but in this case it's easiest solution.
Go to every account  Permission menu and click at account/key in Active Permissions in new window you will see (show) click on it and copy key, do same for Owner Permissions tab. For each account you need to copy 2 keys.

In new wallet import these keys. After import double check that all account has 2 keys, it's important.