BitShares Forum

Main => Technical Support => Topic started by: NataliaP on December 17, 2017, 09:21:01 pm

Title: Can't login suspect account has been hacked.
Post by: NataliaP on December 17, 2017, 09:21:01 pm

Hi, I'm still using the same password and username as always but can't login. I didn't backup my password to a file. Please help.

Title: Re: Can't login suspect account has been hacked.
Post by: pc on December 18, 2017, 05:42:36 pm

Even if your account *was* hacked that wouldn't prevent you from logging in.

I suppose you are either trying to log in on a different computer, or with a different browser, or you have cleared your browser cache. In each of these cases you have to restore the your backup file. It did tell you to make a backup when you created your account, right?