BitShares Forum

Main => Technical Support => Topic started by: MAZAINDERAN on February 23, 2015, 05:40:46 pm

Title: BITSHARE WALLET
Post by: MAZAINDERAN on February 23, 2015, 05:40:46 pm

20 FEBRUARY 2015
Customer Support:
I created a new Bitshare wallet today.  After the registration procedure with the faucet was completed, my wallet crashed.  I was given the option to reset the wallet.  I elected reset as an option.  After, the wallet was reset, it would not accept my password.
Can you please assist?
Sincerely,
James D. Griffin
Bitshares account name:  mazainderan

Title: Re: BITSHARE WALLET
Post by: cass on February 23, 2015, 05:40:46 pm

Quote from: MAZAINDERAN link=action=helpdesk;sa=ticket;ticket=129 date=1424419768

20 FEBRUARY 2015
Customer Support:
I created a new Bitshare wallet today.  After the registration procedure with the faucet was completed, my wallet crashed.  I was given the option to reset the wallet.  I elected reset as an option.  After, the wallet was reset, it would not accept my password.
Can you please assist?
Sincerely,
James D. Griffin
Bitshares account name:  mazainderan

Hi,

did you just try to click enter again!? Sometimes i've to to click it twice to get access to!

Hope this helps
c

Title: Re: BITSHARE WALLET
Post by: xeroc on February 23, 2015, 09:29:39 pm

Somewhere in Libraries there should be a folder "bitshares" .. in it there is a folder wallet (make a backup of the whole wallet folders) .. that wallet folder contains a hidden folder called ".backups" .. the files in there can be used to recover your accounts in the bitshares client -> menu bar -> import backup ...