BitShares Forum

Main => Technical Support => Topic started by: brads on October 15, 2015, 02:35:22 pm

Title: Unable to transfert
Post by: brads on October 15, 2015, 02:35:22 pm
I want to transfert BTS with WebWallet but the SEND button does nothing (no message nothing at all). Of course I filed FROM, TO, AMOUNT and MEMO and the wallet is unlocked.

Do I have to do something in Permissions tabs ?
Title: Re: Unable to transfert
Post by: testz on October 15, 2015, 02:37:45 pm
I want to transfert BTS with WebWallet but the SEND button does nothing (no message nothing at all). Of course I filed FROM, TO, AMOUNT and MEMO and the wallet is unlocked.

Do I have to do something in Permissions tabs ?

Do you have funds at account from which you trying to transfer? Please post screenshot (bar your account details).
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 02:51:47 pm
Hi, thanks to reply.

This is the first time I try to transfert BTS outside my wallet. I've always bought from marketplaces (poloniex, bittrex) to my wallet 0.9.3 then 2.0 and receiving is ok. My account have funds (several thousands). I just wanted to try transfert a little amount for test.

(http://s22.postimg.org/3zo952vzl/2015_10_15_164813.png)
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 02:59:02 pm
(http://s17.postimg.org/uqkg78aq7/2015_10_15_165634.png)
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:15:59 pm
Firefox Javascript console :

Error: Missing private memo key for sender:
Title: Re: Unable to transfert
Post by: liondani on October 15, 2015, 03:16:41 pm
lock your account and then push the "send' button...
Is it asking for your password?  Give it and try again... 
(....experimenting because your screenshot seems ok) 

PS don't touch the permissions it should work by default...
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:18:47 pm
I opened browser Javascript console and I get this error :

Error: Missing private memo key for sender:

Edit : Yes if I lock my wallet it asks me for password.
Title: Re: Unable to transfert
Post by: liondani on October 15, 2015, 03:20:22 pm
make a wallet backup on settings > wallet > wallet backup
lock your wallet
close your browser
restart
try again
Title: Re: Unable to transfert
Post by: liondani on October 15, 2015, 03:22:57 pm
Edit : Yes if I lock my wallet it asks me for password.

it should only when you unlock.
maybe because it wants to make the transfer since it "remembers" your click on send(?)

give your password
send after you give your password
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:24:43 pm
I tried everything you asked, lock, send, unlock before send...

Error: Missing private memo key for sender: 1.2.xxxxx

g</<.value/<@https://bitshares.openledger.info/graphene_ui/app.js:51:10699
z/</l@https://bitshares.openledger.info/graphene_ui/app.js:2:153
z/<@https://bitshares.openledger.info/graphene_ui/app.js:2:288
d@https://bitshares.openledger.info/graphene_ui/app.js:2:2704
Title: Re: Unable to transfert
Post by: testz on October 15, 2015, 03:27:19 pm
I tried everything you asked, lock, send, unlock before send...

Error: Missing private memo key for sender: 1.2.xxxxx

g</<.value/<@https://bitshares.openledger.info/graphene_ui/app.js:51:10699
z/</l@https://bitshares.openledger.info/graphene_ui/app.js:2:153
z/<@https://bitshares.openledger.info/graphene_ui/app.js:2:288
d@https://bitshares.openledger.info/graphene_ui/app.js:2:2704

Just an idea, check if you have memo without space at beginning and end. As I remember Poloniex memo usually looks like hex number 0d67e56a9
Title: Re: Unable to transfert
Post by: liondani on October 15, 2015, 03:30:10 pm
I tried everything you asked, lock, send, unlock before send...

Error: Missing private memo key for sender: 1.2.xxxxx

g</<.value/<@https://bitshares.openledger.info/graphene_ui/app.js:51:10699
z/</l@https://bitshares.openledger.info/graphene_ui/app.js:2:153
z/<@https://bitshares.openledger.info/graphene_ui/app.js:2:288
d@https://bitshares.openledger.info/graphene_ui/app.js:2:2704

Just an idea, check if you have memo without space at beginning and end. As I remember Poloniex memo usually looks like hex number 0d67e56a9

brilliant, nice idea
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:30:14 pm
Indeed poloniex memo is an hex value. I tried copy/paste then by entering characters one by one, same result.
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:37:42 pm
When I try to create a new account (to test transfert to it) :

Failed to broadcast the transaction
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:41:10 pm
Ok it is a memo problem because if I left memo box empty, when I press SEND button I have a box showing me details with fees.
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:46:44 pm
Same behavior with LightWallet (Windows) : no MEMO transfert seems ok, but with MEMO (I tried FOO) is doesn't work, no message, nothing (but in browser javascript console you can see error message).
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 03:59:50 pm
Ah I understand, this is an intentionnal bug to block dump at poloniex ;D
Well done guys.
Title: Re: Unable to transfert
Post by: liondani on October 15, 2015, 04:55:07 pm
Ah I understand, this is an intentionnal bug to block dump at poloniex ;D
Well done guys.

I had no problem sending with memo on poloniex

Can you open a new account on a different browser 
then sent from your "problematic" account without memo to your new account
then sent with your new account with memo to poloniex (until somebody figure out what the problem is...)
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 05:26:47 pm
Yes, as soon as I will be able to create a new account because LightWallet refuse it (failed to create account : unknown error) and https://bitshares.openledger.info/ Bad Gateway 502.
Title: Re: Unable to transfert
Post by: liondani on October 15, 2015, 06:09:21 pm
Yes, as soon as I will be able to create a new account because LightWallet refuse it (failed to create account : unknown error) and https://bitshares.openledger.info/ Bad Gateway 502.

have same problem with gateway   >:(
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 06:56:09 pm
So, I created a new account : ok

I sent a few BTS to this new account from my problematic wallet :
this wallet has two accounts,
one from 0.9 migration : transfert to new account ok
one created at 2.0 launch : transfert to new account "Failed to broadcast the transaction"

The new account is able to send to poloniex with BTS received from 0.9 migration.
and poloniex received BTS from new created account.

To sum up :
My wallet with 2 accounts is unable to send BTS with memo for the two accounts and unable to send with or without memo for the account created at 2.0 launch.

Title: Re: Unable to transfert
Post by: liondani on October 15, 2015, 08:15:01 pm
try something else...

have you backup the problematic wallet and restored it again?...If not do it and then try to sent again with memo...If yes:
backup your problematic wallet and restore it on a new machine or at least on a different browser , and try again...
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 08:23:54 pm
No I also tried on a new computer. There is a problem with the wallet that's why I ask a way to recover the private keys, at least to verify all is ok.
Title: Re: Unable to transfert
Post by: brads on October 15, 2015, 09:09:22 pm
Thanks a lot well.attenuated, this is exactly what I was looking for.

The option to export a private key is still missing, but it's planned to add it. In the meantime, you can do this:

In the javascript console of your browser type, when the wallet is unlocked

WalletDb.getPrivateKey(PublicKey.fromPublicKeyString("BTS...")).toWif()

Where BTS is your owner public key. This can be imported into the CLI wallet or another web wallet.

Edit: Credit to mindphlux for this post