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Main => Technical Support => Topic started by: frikson on November 26, 2015, 01:46:16 pm

Title: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 26, 2015, 01:46:16 pm
Hi,
I have the problem with bitshares.openledger.info:

- whenever I try to place an order to transfer my funds from one wallet to another I get: Not your account

- whenever I try to place an order to an exchange I get the error message, "Failed to broadcast transaction."
in red: Transaction was not signed. Do you have a private key? [no_signers]

- the key is grey, not clickable

A few days ago everything was perfect, I exchanged BTS for Obits with no problem at all.

I really need some help here!

Thanks in advance!
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: cube on November 26, 2015, 01:57:28 pm
Did you do a refresh and unlock wallet?
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on November 26, 2015, 02:10:07 pm
If you have a backup you could recreate the wallet with a new name and use your account again ..
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 26, 2015, 02:57:42 pm
Quote from: cube on November 26, 2015, 01:57:28 pm
Did you do a refresh and unlock wallet?

yes, still the same!
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 26, 2015, 03:14:45 pm
Quote from: xeroc on November 26, 2015, 02:10:07 pm
If you have a backup you could recreate the wallet with a new name and use your account again ..

I have a backup, I create I new wallet with new name but I can't import my old backup (invalid password)

I don't have a private key  :-[

Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 26, 2015, 03:20:12 pm
I notice that I have under my wallet name beside PAY button another button UNFOLLOW

I don't know why!
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: Tuck Fheman on November 26, 2015, 03:42:22 pm
Quote from: frikson on November 26, 2015, 03:20:12 pm
I notice that I have under my wallet name beside PAY button another button UNFOLLOW

I don't know why!

That's an account that you are "following", meaning the account is not in that wallet, but you are keeping track of it.

For instance, let's say it's your account. It's probably registered with an online wallet and you are viewing it in the lightwallet.

At some point you may have unknowingly selected, "Follow" (as I did) and so the account now shows up in the lightwallet (or vice-versa), but you can only view what it's doing, you cannot spend funds.

Hope that helps!
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on November 26, 2015, 03:45:12 pm
Quote from: frikson on November 26, 2015, 03:14:45 pm
Quote from: xeroc on November 26, 2015, 02:10:07 pm
If you have a backup you could recreate the wallet with a new name and use your account again ..
I have a backup, I create I new wallet with new name but I can't import my old backup (invalid password)

I don't have a private key  :-[
How is your password invalid? are you sure you typed it in correctly? maybe mixed something up?

Quote from: frikson on November 26, 2015, 03:20:12 pm
I notice that I have under my wallet name beside PAY button another button UNFOLLOW

I don't know why!
This essentially means that you don't have the required keys installed to access that account and its funds
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 26, 2015, 03:50:15 pm
Quote from: Tuck Fheman on November 26, 2015, 03:42:22 pm
Quote from: frikson on November 26, 2015, 03:20:12 pm
I notice that I have under my wallet name beside PAY button another button UNFOLLOW

I don't know why!

That's an account that you are "following", meaning the account is not in that wallet, but you are keeping track of it.

For instance, let's say it's your account. It's probably registered with an online wallet and you are viewing it in the lightwallet.

At some point you may have unknowingly selected, "Follow" (as I did) and so the account now shows up in the lightwallet (or vice-versa), but you can only view what it's doing, you cannot spend funds.

Hope that helps!

Thanks for explanation.

The strange think is, that I could trade with this account last week, now I could't.

I have a brain key for this account, but as I already said, I don't have a private key.
Is there any way that I can use a brain key to solve this problem?
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: Tuck Fheman on November 26, 2015, 03:55:41 pm
Quote from: frikson on November 26, 2015, 03:50:15 pm
Thanks for explanation.

The strange think is, that I could trade with this account last week, now I could't.

I have a brain key for this account, but as I already said, I don't have a private key.
Is there any way that I can use a brain key to solve this problem?

You've just stepped outside of my comfort zone with that one, so I'll let someone else tackle it. ;)

#sharebits "frikson" 100 TIPSHARES
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: btstip on November 26, 2015, 03:56:50 pm
Hey Tuck Fheman, here are the results of your tips...
Curious about BtsTip? Visit us at http://sharebits.io and start tipping BTS on https://bitsharestalk.org/ today!
Source: https://bitsharestalk.org/index.php/topic,20267.msg261072/topicseen.html#msg261072
Created by hybridd (https://bitsharestalk.org/index.php?action=profile;u=40140)
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 27, 2015, 09:58:02 am
I don't remember but I think that I downloaded BitShares 2.0, imported web wallet frik6 and then I created a openledger account frikson6. I guess I mistakenly follow frik6 account with frikson6 and now I could only see balance on frikson6; couldn't transfer or trade with this account.

Unfortunately, on my first day I transfered all funds from frik6 to frikson6  :-[

Thanks guys for your help, but obviously, with out private key I lost this account.

Lesson learned; backup wallet and save private key immediately.
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on November 27, 2015, 10:02:32 am
Quote from: frikson on November 27, 2015, 09:58:02 am
I don't remember but I think that I downloaded BitShares 2.0, imported web wallet frik6 and then I created a openledger account frikson6. I guess I mistakenly follow frik6 account with frikson6 and now I could only see balance on frikson6; couldn't transfer or trade with this account.

Unfortunately, on my first day I transfered all funds from frik6 to frikson6  :-[

Thanks guys for your help, but obviously, with out private key I lost this account.

Lesson learned; backup wallet and save private key immediately.
Have you deleted your openledger wallet containing account "frikson6"? Otherwise you should be able to see your account there and access it with your passphrase:
https://bitshares.openledger.info/#/account/frikson6
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 27, 2015, 11:46:31 am
Quote from: xeroc on November 27, 2015, 10:02:32 am
Quote from: frikson on November 27, 2015, 09:58:02 am
I don't remember but I think that I downloaded BitShares 2.0, imported web wallet frik6 and then I created a openledger account frikson6. I guess I mistakenly follow frik6 account with frikson6 and now I could only see balance on frikson6; couldn't transfer or trade with this account.

Unfortunately, on my first day I transfered all funds from frik6 to frikson6  :-[

Thanks guys for your help, but obviously, with out private key I lost this account.

Lesson learned; backup wallet and save private key immediately.
Have you deleted your openledger wallet containing account "frikson6"? Otherwise you should be able to see your account there and access it with your passphrase:
https://bitshares.openledger.info/#/account/frikson6

No, I still have this wallet and I can access it, I just couldn't do anything

When I open this link, there is my wallet frikson6 but on the top (above my name) I have Create Account - Explore - Transfer buttons

I could send you or attach print screen of this wallet, if this would help
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on November 27, 2015, 02:33:53 pm
can you go to settings -> wallet management console .. and see if you could choose a wallet?

Are you using the same browser, btw?
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 27, 2015, 02:38:14 pm
Quote from: xeroc on November 27, 2015, 02:33:53 pm
can you go to settings -> wallet management console .. and see if you could choose a wallet?

Are you using the same browser, btw?

Active Wallet: I can see only Default

I'm using Chrome
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 30, 2015, 10:20:41 am
Quote from: btstip on November 26, 2015, 03:56:50 pm
Hey Tuck Fheman, here are the results of your tips...
  • frikson (http://sharebits.io/Home/Dashboard?username=frikson): has been credited 100 TIPSHARES
Curious about BtsTip? Visit us at http://sharebits.io and start tipping BTS on https://bitsharestalk.org/ today!
Source: https://bitsharestalk.org/index.php/topic,20267.msg261072/topicseen.html#msg261072
Created by hybridd (https://bitsharestalk.org/index.php?action=profile;u=40140)

Thanks Tuck Fheman for your tip  :)

I want to sign in to Sharebits with my BTSTalk but I don't know what to put in Security Code?
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on November 30, 2015, 12:09:47 pm
Quote from: frikson on November 27, 2015, 02:38:14 pm
I'm using Chrome
But are you using the same browser on the SAME machine as when you first created your account?
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on November 30, 2015, 12:43:40 pm
Quote from: xeroc on November 30, 2015, 12:09:47 pm
Quote from: frikson on November 27, 2015, 02:38:14 pm
I'm using Chrome
But are you using the same browser on the SAME machine as when you first created your account?

Unfortunately not, the same machine yes, but different browser.
I think that I create the account in Aviator browser (protected mode).
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on November 30, 2015, 01:40:36 pm
Quote from: frikson on November 30, 2015, 12:43:40 pm
Quote from: xeroc on November 30, 2015, 12:09:47 pm
Quote from: frikson on November 27, 2015, 02:38:14 pm
I'm using Chrome
But are you using the same browser on the SAME machine as when you first created your account?

Unfortunately not, the same machine yes, but different browser.
I think that I create the account in Aviator browser (protected mode).
Then you need to open Aviator again and browse the wallet ..
Depending on what "protected-mode" actually means .. you may be able to find your old wallet still available
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on December 04, 2015, 01:00:27 pm
Quote from: xeroc on November 30, 2015, 01:40:36 pm
Quote from: frikson on November 30, 2015, 12:43:40 pm
Quote from: xeroc on November 30, 2015, 12:09:47 pm
Quote from: frikson on November 27, 2015, 02:38:14 pm
I'm using Chrome
But are you using the same browser on the SAME machine as when you first created your account?

Unfortunately not, the same machine yes, but different browser.
I think that I create the account in Aviator browser (protected mode).
Then you need to open Aviator again and browse the wallet ..
Depending on what "protected-mode" actually means .. you may be able to find your old wallet still available

I tried to, but it doesn't even load the webpage (I tried in protected and not protected mode);
Loading... and nothing happens  >:(
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on December 04, 2015, 02:06:25 pm
you may need to force-reload with CTRL-F5 or the reload button.
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on December 04, 2015, 02:29:23 pm
Quote from: xeroc on December 04, 2015, 02:06:25 pm
you may need to force-reload with CTRL-F5 or the reload button.

I tried that already  :)

I try to contact WhiteHat Aviator help, but they don't providing support any more.
It could be that I have to install older version of Java, because I read on the Aviator help page, that browser support
only Java 6.
 
I will find Java 6, install it and will let you know, what happened.

UPDATE:
installed Java6 and Java7, still the same problem  >:(

damn, now I regret that I used Aviator for this


ps.
sorry for my English, not my native language
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: proctologic on December 11, 2015, 03:10:43 pm
Quote from: frikson on December 04, 2015, 02:29:23 pm
Quote from: xeroc on December 04, 2015, 02:06:25 pm
you may need to force-reload with CTRL-F5 or the reload button.

I tried that already  :)

I try to contact WhiteHat Aviator help, but they don't providing support any more.
It could be that I have to install older version of Java, because I read on the Aviator help page, that browser support
only Java 6.

 
I will find Java 6, install it and will let you know, what happened.

UPDATE:
installed Java6 and Java7, still the same problem  >:(

damn, now I regret that I used Aviator for this


ps.
sorry for my English, not my native language


make sure you are on your own account and not someone elses https://bitshares.openledger.info/#/account/frikson/overview
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on January 25, 2016, 07:36:46 am
I have to re-install windows, I don't have a private key for this account, so I guess I lost it.

Thanks all of you for your help but I think that this account is lost  >:(
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: abit on January 26, 2016, 01:07:00 am
Quote from: frikson on January 25, 2016, 07:36:46 am
I have to re-install windows, I don't have a private key for this account, so I guess I lost it.

Thanks all of you for your help but I think that this account is lost  >:(
If you still have the CORRECT brain key(s), it's possible to recover.
Try "new wallet" -> "custom brain key(advanced mode)"
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: frikson on February 25, 2016, 11:49:50 am
I create new wallet with brain key but nothing has change, still the same.

I see my balance but I could't transfer or trade; not your account.
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: abit on March 11, 2016, 09:16:22 pm
Quote from: frikson on February 25, 2016, 11:49:50 am
I create new wallet with brain key but nothing has change, still the same.

I see my balance but I could't transfer or trade; not your account.
@jcalfee1 ?
Title: Re: Openledger: Transaction was not signed. Do you have a private key? [no_signers]
Post by: xeroc on March 14, 2016, 07:12:13 am
I don't think that when creating a new wallet with the brain key, the individual words are checked against the dictionary.
That allows people to use custom brain keys ... but disallows to automatically detect spelling errors .. maybe you can tripple check your brainkey