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Main => Technical Support => Topic started by: hotflame on April 10, 2016, 09:37:51 am

Title: help.why bts2.0 can not claim balances,"missing authority"
Post by: hotflame on April 10, 2016, 09:37:51 am
when i claim balances,it appear "missing authority"
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: xeroc on April 10, 2016, 04:26:15 pm
Do you have the most recent wallet installed? Or are you using OpenLedger?
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: dapp on April 11, 2016, 06:36:01 pm
I am having the same problem.  I had created and funded an account on the web wallet a few weeks ago. Now that the upgrade has come out I can't gain access to the wallet I get the error "Transaction was not signed. Do you have a private key? [no_signers]". What hoops do I have to jump through to gain access again? I tried uploading the wallet backup but since I don't have the old downloaded wallet (was just using openledger) it looks like I don't have the "BTS 0.9.X KEY EXPORT FILE" which isn't the .bin.
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: svk on April 12, 2016, 06:40:31 am
Quote from: dapp on April 11, 2016, 06:36:01 pm
I am having the same problem.  I had created and funded an account on the web wallet a few weeks ago. Now that the upgrade has come out I can't gain access to the wallet I get the error "Transaction was not signed. Do you have a private key? [no_signers]". What hoops do I have to jump through to gain access again? I tried uploading the wallet backup but since I don't have the old downloaded wallet (was just using openledger) it looks like I don't have the "BTS 0.9.X KEY EXPORT FILE" which isn't the .bin.

Yours is a different problem, it means the wallet you're using does not contain the private keys for that account. Did you create a new wallet? Switch browsers/pc?
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: topcandle on April 26, 2016, 12:46:58 am
Quote from: svk on April 12, 2016, 06:40:31 am
Quote from: dapp on April 11, 2016, 06:36:01 pm
I am having the same problem.  I had created and funded an account on the web wallet a few weeks ago. Now that the upgrade has come out I can't gain access to the wallet I get the error "Transaction was not signed. Do you have a private key? [no_signers]". What hoops do I have to jump through to gain access again? I tried uploading the wallet backup but since I don't have the old downloaded wallet (was just using openledger) it looks like I don't have the "BTS 0.9.X KEY EXPORT FILE" which isn't the .bin.

Yours is a different problem, it means the wallet you're using does not contain the private keys for that account. Did you create a new wallet? Switch browsers/pc?

I am using the light wallet and I have already imported.  Why doesn't it work?
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: topcandle on April 26, 2016, 12:54:10 am
Quote from: topcandle on April 26, 2016, 12:46:58 am
Quote from: svk on April 12, 2016, 06:40:31 am
Quote from: dapp on April 11, 2016, 06:36:01 pm
I am having the same problem.  I had created and funded an account on the web wallet a few weeks ago. Now that the upgrade has come out I can't gain access to the wallet I get the error "Transaction was not signed. Do you have a private key? [no_signers]". What hoops do I have to jump through to gain access again? I tried uploading the wallet backup but since I don't have the old downloaded wallet (was just using openledger) it looks like I don't have the "BTS 0.9.X KEY EXPORT FILE" which isn't the .bin.

Yours is a different problem, it means the wallet you're using does not contain the private keys for that account. Did you create a new wallet? Switch browsers/pc?

I am using the light wallet and I have already imported.  Why doesn't it work?

NVM imported into open ledger and it worked there. 
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: BogdanCo on July 18, 2016, 11:39:48 am
Quote from: svk on April 12, 2016, 06:40:31 am
Quote from: dapp on April 11, 2016, 06:36:01 pm
I am having the same problem.  I had created and funded an account on the web wallet a few weeks ago. Now that the upgrade has come out I can't gain access to the wallet I get the error "Transaction was not signed. Do you have a private key? [no_signers]". What hoops do I have to jump through to gain access again? I tried uploading the wallet backup but since I don't have the old downloaded wallet (was just using openledger) it looks like I don't have the "BTS 0.9.X KEY EXPORT FILE" which isn't the .bin.

Yours is a different problem, it means the wallet you're using does not contain the private keys for that account. Did you create a new wallet? Switch browsers/pc?

Hello,

I have the same error: "Transaction was not signed. Do you have a private key? [no_signers]".
I recently switched to Chrome and delete the old browser. I didn't know I must make a backup of my wallet.   
I have the username and password of the account. Isn't a way to recover the account?

Any help would be appreciated,
Bogdan
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: G1ng3rBr34dM4n on June 05, 2017, 07:48:44 pm
Hey all - been working through the archive of posts with respect to the post I made a few days ago (https://bitsharestalk.org/index.php/topic,24298.0.html) and this seems like the same issue I'm running into now.

@svk - I saw your question about getting a new computer (which I did).  Any thoughts on what I can do to get back up and running?
Title: Re: help.why bts2.0 can not claim balances,"missing authority"
Post by: svk on June 06, 2017, 05:57:03 am
Restoring the backup should be enough, assuming your backup was made after importing the old keys.