BitShares Forum

Main => Technical Support => Topic started by: rukavk37 on August 18, 2016, 12:51:17 pm

Title: Can't access my account
Post by: rukavk37 on August 18, 2016, 12:51:17 pm: Hello,

I purchased obits via my phone and for some time I could access my account but now it says: "This wallet does not contain any accounts."
I think that maybe I deleted cookies or something. How can I restore my account and then make a backup?
Sorry if this question is already solved, short with time :)

Thank you,
Karlo
Title: Re: Can't access my account
Post by: xeroc on August 18, 2016, 03:30:11 pm: Did you not make a backup in the first place? Do you have a default-something.bin file lying around? or maybe a so called "brainkey"?
you using any backup solutions on your phone that might have the storage of your browser backuped up?
Title: Re: Can't access my account
Post by: rukavk37 on August 19, 2016, 07:15:18 am: I purchased them at the crowdsale time and went couple of time to my wallet and thats all.
I really dont know, I have Iphone 6 where can i look for brainkey or .bin or anything else?
Title: Re: Can't access my account
Post by: xeroc on August 21, 2016, 04:43:40 pm: The brainkey is part of your wallet .. you can find it in the wallet or backup section of the settings
Title: Re: Can't access my account
Post by: rukavk37 on August 27, 2016, 06:08:25 am: I cant find this, what should I type or search for and where.
When I go to bitshares.openledger.info It sends me to Application initalization issues and i can choose between 4 of them
Title: Re: Can't access my account
Post by: xeroc on August 28, 2016, 04:25:22 pm: https://steemit.com/bitshares/@ash/bitshares-how-to-backup-your-wallet
Title: Re: Can't access my account
Post by: rukavk37 on August 29, 2016, 09:00:50 pm: This doesnt help me because I cant login in into my account and I dont have brain key backup nor wallet backup. When I go to open ledger it just says Welcome to Openledger. Please crate an account
Title: Re: Can't access my account
Post by: xeroc on August 30, 2016, 01:49:08 pm: Quote from: rukavk37 on August 29, 2016, 09:00:50 pm
This doesnt help me because I cant login in into my account and I dont have brain key backup nor wallet backup. When I go to open ledger it just says Welcome to Openledger. Please crate an account
You need to use the SAME computer and the SAME browser to get back into your account if you don't have a backup ..
Title: Re: Can't access my account
Post by: rukavk37 on September 20, 2016, 08:27:59 am: I am using my phone and chrom browser with which i bought obits and when i go to bitshares.openledger.info it just opens Application intialization issues and it says that is connected and I dont know what or where should i press next, there is only ADD API, RETRY and RESET SETTINGS. This is all i can see, I dont understand any of this but I dont have to, I just want to access my account and thats all
Title: Re: Can't access my account
Post by: nmywn on September 20, 2016, 04:44:26 pm: retry
Title: Re: Can't access my account
Post by: rukavk37 on September 25, 2016, 04:57:06 pm: I will give 500 obits to the one who helps me access my wallet. PM me