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Main => Technical Support => Topic started by: mf-tzo on June 10, 2017, 08:06:23 pm

Title: transfer issue
Post by: mf-tzo on June 10, 2017, 08:06:23 pm
Hi guys,

Once synchronized I try to transfer from my account to another account outside of my control and I can't. If I put whichever account which is not in my wallet I get a message "unknown account" and does not allow me to transfer. I am on windows and use the latest version of the light wallet. I can only make transfers between accounts of this same wallet..

I was thinking that it may be due to many keys under this wallet and this would be the reason that I struggle to synchronize. But once synchronized it is strange that I cannot transfer to other accounts and all accounts are "unknown accounts"

Anyone knows what this is and how to resolve this?
Title: Re: transfer issue
Post by: mf-tzo on June 10, 2017, 09:08:07 pm
hhhmmm...interesting... I can not transfer outside my own accounts even from web openledger wallet...So it is not a problem of too many keys..

Any other account that does not belong to me is "unknown account"

Any help is appreciated!
Title: Re: transfer issue
Post by: nmywn on June 10, 2017, 09:24:04 pm
Connection problems.
Title: Re: transfer issue
Post by: mf-tzo on June 10, 2017, 09:29:26 pm
Are we allowed to have these connection problems with this market cap? My internet runs on 50mbps so it is not what you would call slow..

I am not a tech guy so I don't know what should be done, but something should be done..After all we want to bring this decentralized exchange to the unbanked masses who may have much worst connections than me.

Title: Re: transfer issue
Post by: nmywn on June 10, 2017, 09:35:49 pm
Well, it looks like something wrong with your connection/machine. I don't understand tech enough to give you advices. Maybe ask your provider.
Title: Re: transfer issue
Post by: mf-tzo on June 11, 2017, 09:49:47 am
could it be that i use a small notebook for this? what is the minimum GB and RAM required to smoothly run a light wallet?
Title: Re: transfer issue
Post by: mrbildo on June 11, 2017, 10:31:28 am
Press Ctrl+R in the client a few times to refresh your connection, that may help.
Title: Re: transfer issue
Post by: mf-tzo on June 12, 2017, 09:42:42 pm
Ok I have officially tried everything and this doesn't make any sense..

From my mf-tzo wallet I can only transfer internally to my accounts under that same wallet and not to external accounts. It is not a connection issue. I am well connected and I can transfer from my other wallet to external accounts. Both wallets are on the same machine and on the same light wallet..

How is it possible my mf-tzo wallet not to be able to transfer to external accounts whereby the other wallet can?
Title: Re: transfer issue
Post by: Brekyrself on June 12, 2017, 10:15:29 pm
Have you tried simply importing your wallet file again?
Title: Re: transfer issue
Post by: Troglodactyl on June 12, 2017, 10:39:04 pm
That's very strange.  What API node are you using?  Have you tried multiple?
Title: Re: transfer issue
Post by: mf-tzo on June 13, 2017, 05:40:44 am
I have tried multiple APIs and I have uploaded the wallet multiple times. I have even uploaded in webwallet not only light wallet...

It is really strange since I can transfer properly from my other wallets but not this one. Also I have never touched the permissions..
Title: Re: transfer issue
Post by: mf-tzo on June 14, 2017, 08:41:03 pm
Guys regarding my transfer issue the only thing I can think is that maybe because that wallet consists of many accounts most of them really old something is buged and I can not transfer to accounts outside this wallet.

To this effect,the last thing I can think is it possible to export my mf-tzo account from this wallet and import that account to another new wallet? Can I do this with GUi and what would be the consequences? Will this affect potential sharecrops I.e from ppy?

Thanks
Title: Re: transfer issue
Post by: mf-tzo on June 15, 2017, 06:46:38 pm
Anyone?? No one? Did I lost my funds on this wallet? :(
Title: Re: transfer issue
Post by: nmywn on June 15, 2017, 08:28:10 pm
I see you can trade, so in control. I'm not trying guess what is your problem, but if you can send from mf-tzo to your other accounts then do it.
Title: Re: transfer issue
Post by: mf-tzo on June 16, 2017, 06:16:10 am
That is the problem..I can trade, I can send to other accounts in the same wallet but I can not send to other accounts outside my wallet since all of them are "unknown".. Therefore these funds have no value for me since I can not use them to pay someone else or to spend them.I can only trade them for my self and look at them..

I need to find a solution for this.what if this happens to my other wallets in the future?

So..is there a way I can export this account and transfer it this only one account to a new wallet?

I do believe that this may be due to too many keys in my wallet.

Title: Re: transfer issue
Post by: svk on June 16, 2017, 02:33:24 pm
That's very strange indeed. Can you check the console for errors when you try to make a transfer? Would be helpful in debugging this.
Title: Re: transfer issue
Post by: mf-tzo on June 17, 2017, 08:45:14 am
@svk hi mate. I get repeatedly the below:

Object {code: 1, message: "10 assert_exception: Assert Exception↵std::distanc…rue]]}↵    th_a  websocket_api.cpp:121 on_message", data: Object} {"code":1,"message":"10 assert_exception: Assert Exception\nstd::distance(_subscribed_accounts.begin(), _subscribed_accounts.end()) < 100: \n    {}\n    th_a  database_api.cpp:621 get_full_accounts\n\n    {\"call.method\":\"call\",\"call.params\":[2,\"get_full_accounts\",[[\"mf-tzo\"],true]]}\n    th_a  websocket_api.cpp:121 on_message","data":{"code":10,"name":"assert_exception","message":"Assert Exception","stack":[{"context":{"level":"error","file":"database_api.cpp","line":621,"method":"get_full_accounts","hostname":"","thread_name":"th_a","timestamp":"2017-06-17T08:40:09"},"format":"std::distance(_subscribed_accounts.begin(), _subscribed_accounts.end()) < 100: ","data":{}},{"context":{"level":"warn","file":"websocket_api.cpp","line":121,"method":"on_message","hostname":"","thread_name":"th_a","timestamp":"2017-06-17T08:40:09"},"format":"","data":{"call.method":"call","call.params":[2,"get_full_accounts",[["mf-tzo"],true]]}}]}}
app.js:45 Error:  Object {code: 1, message: "10 assert_exception: Assert Exception↵std::distanc…rue]]}↵    th_a  websocket_api.cpp:121 on_message", data: Object}

and aslo something like that

Object {code: 1, message: "10 assert_exception: Assert Exception↵std::distanc…rue]]}↵    th_a  websocket_api.cpp:121 on_message", data: Object}
app.js:45 !!! GrapheneApi error:  get_full_accounts [Array[1], true] Object {code: 1, message: "10 assert_exception: Assert Exception↵std::distanc…rue]]}↵    th_a  websocket_api.cpp:121 on_message", data: Object} {"code":1,"message":"10 assert_exception: Assert Exception\nstd::distance(_subscribed_accounts.begin(), _subscribed_accounts.end()) < 100: \n    {}\n    th_a  database_api.cpp:621 get_full_accounts\n\n    {\"call.method\":\"call\",\"call.params\":[2,\"get_full_accounts\",[[\"1.2.95664\"],true]]}\n    th_a  websocket_api.cpp:121 on_message","data":{"code":10,"name":"assert_exception","message":"Assert Exception","stack":[{"context":{"level":"error","file":"database_api.cpp","line":621,"method":"get_full_accounts","hostname":"","thread_name":"th_a","timestamp":"2017-06-17T08:44:08"},"format":"std::distance(_subscribed_accounts.begin(), _subscribed_accounts.end()) < 100: ","data":{}},{"context":{"level":"warn","file":"websocket_api.cpp","line":121,"method":"on_message","hostname":"","thread_name":"th_a","timestamp":"2017-06-17T08:44:08"},"format":"","data":{"call.method":"call","call.params":[2,"get_full_accounts",[["1.2.95664"],true]]}}]}}

Title: Re: transfer issue
Post by: svk on June 17, 2017, 12:36:52 pm
Oh ok, this is an error caused by a change of the backend that we're working on resolving. It should be possible to compile an earlier version of the witness node to bypass this issue, or connect to a node that hasn't updated yet if there are any.
Title: Re: transfer issue
Post by: mf-tzo on June 17, 2017, 02:52:06 pm
@svk thanks man. So if I am not in a hurry to move these funds anyway I should just wait until it is resolved. Do you have an estimation of when this will be resolved?

Thanks again.
Title: Re: transfer issue
Post by: svk on June 17, 2017, 06:46:13 pm
@svk thanks man. So if I am not in a hurry to move these funds anyway I should just wait until it is resolved. Do you have an estimation of when this will be resolved?


Np. I don't have an estimate but your funds are definitely safe, nothing to worry about there.

Thanks again.