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Main => Technical Support => Topic started by: catogr1 on January 07, 2018, 09:17:06 am

Title: "Set the account memo key to a key you control": how?
Post by: catogr1 on January 07, 2018, 09:17:06 am

WHen I try to withdraw open.BTC to BTC I get the message saying I am not in control of the  memo keys for this account, and I am asked to "Set the account memo key to a key you control": howdo I do this? I have tried to enter different keys but I am getting nowhere. I have the BTS windows wallet.

I am a newbee in the BTS eco system, can someone please help? Thanks in advance.

Title: Re: "Set the account memo key to a key you control": how?
Post by: fractalnode on January 07, 2018, 08:47:29 pm

Account catogr1 has:
4 active keys
6 owners keys
1 memo key

https://cryptofresh.com/u/catogr1

why do you  have so many key pairs?

Title: Re: "Set the account memo key to a key you control": how?
Post by: catogr1 on January 12, 2018, 07:02:05 pm

Because I have been trying to fix this problem by registering keys. I feel lost, and my funds are stuck... Someone help, plz?

Title: Re: "Set the account memo key to a key you control": how?
Post by: xeroc on January 23, 2018, 05:43:58 pm

If you can change/add keys, you also have all the required keys to transfer funds out of your account . . whats the problem you're having?

Title: Re: "Set the account memo key to a key you control": how?
Post by: catogr1 on February 02, 2018, 01:11:57 pm

xeroc: thanks for replying. My problem is that I get the message (as written in my original post) saying I am not in control of the memo keys for this account. How do I set the memo key to one I control? I have tried to set different keys but not the right one.

Title: Re: "Set the account memo key to a key you control": how?
Post by: xeroc on February 02, 2018, 01:27:46 pm

Quote from: catogr1 on February 02, 2018, 01:11:57 pm

xeroc: thanks for replying. My problem is that I get the message (as written in my original post) saying I am not in control of the memo keys for this account. How do I set the memo key to one I control? I have tried to set different keys but not the right one.

I guess all you need to do is to change your MEMO key to one of the keys that are highlighted in bold in the list of your ACTIVE keys.