BitShares Forum

Other => OpenLedger => Graveyard => Openledger => Topic started by: cylemmulo on January 17, 2018, 05:22:37 am

Title: 17 days. Will my ticket ever be answered?
Post by: cylemmulo on January 17, 2018, 05:22:37 am: Ticket 3193. I just want my 17k doge that was sent to my account. I got one "solution" of a screenshot, showing my account definitely did not contain 17k doge, and that was it. No comment, no reason why. What I've tried forums, telegram, tickets. Like what is needed for this??
Title: Re: 17 days. Will my ticket ever be answered?
Post by: sschiessl on January 17, 2018, 07:17:51 am: What gateway did you use?
Title: Re: 17 days. Will my ticket ever be answered?
Post by: cylemmulo on January 17, 2018, 10:13:33 pm: Just open.doge
Title: Re: 17 days. Will my ticket ever be answered?
Post by: ccedk_pro on January 18, 2018, 01:52:31 pm: Quote from: cylemmulo on January 17, 2018, 05:22:37 am
Ticket 3193. I just want my 17k doge that was sent to my account. I got one "solution" of a screenshot, showing my account definitely did not contain 17k doge, and that was it. No comment, no reason why. What I've tried forums, telegram, tickets. Like what is needed for this??

You were answered yesterday, and yes - we are working on your issue. Please wait a while. Unfortunately I don't have ETA, but your funds will be sent to you.
Title: Re: 17 days. Will my ticket ever be answered?
Post by: cylemmulo on January 19, 2018, 04:58:45 am: I appreciate you checking it, and I understand you're busy, but I keep getting told "I was answered"

I've had 3 "answers"

3 days after "Your request is being forwarded to tech the tech department" not an answer
13 days after no words, just a screenshot that didn't show anything, but was marked as resolved.
17 days after, "you are being forwarded to technical support" basically the first response from 14 days earlier.

I understand that like every exchange you guys are slammed. I wouldn't be as upset if I didn't get my ticket "resolved" with 0 resolution or explanation aside from a screenshot. Along with I saw people with tickets in the 3700-3900s saying they had resolutions. Though I can't say if those problems resolved themselves or tech support did.
Title: Re: 17 days. Will my ticket ever be answered?
Post by: cylemmulo on January 22, 2018, 11:47:11 pm: Now on 23 days :|
Title: Re: 17 days. Will my ticket ever be answered?
Post by: cylemmulo on January 30, 2018, 11:10:43 pm: Hit the month mark now boys. God help you if you're trying to recover a lot of money.