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Main => Technical Support => Topic started by: ro79dc20d on February 05, 2014, 05:20:20 am

Title: Sent PTS to BTER they claim it was never recevied how do I trace this
Post by: ro79dc20d on February 05, 2014, 05:20:20 am: I never had a transfer issue in the past, PTS transfers have always been fast. Today a transfer of 2.11 PTS transfered to Pi4MoZg3dzDsRgTB6THqbB4cwqyhwBAaFs is still not showing up hours later. I tried using https://coinplorer.com/PTS to view my transaction and there is no trace of it.

I am using wallet 8.6.0-unk-beta

Any suggestions.

Status: 57 confirmations
Date: 04/02/2014 19:39
To: Bter.com PTS Pi4MoZg3dzDsRgTB6THqbB4cwqyhwBAaFs
Debit: -2.11 PTS
Transaction fee: -0.0001 PTS
Net amount: -2.1101 PTS
Transaction ID: 584650f920c8293e266e1532bf4521e24c305b66c3f5615b88f92b22d5175fd8
Title: Re: Sent PTS to BTER they claim it was never recevied how do I trace this
Post by: ripplexiaoshan on February 05, 2014, 06:23:17 am: Their pts wallet has some problem now and then, you just need to be more patient. I have transferred coins to bter so many times, the longest time was more than one day...

If you don't want to wait any longer, send email to
Email: support@bter.com or
Email: admin@bter.com

If you are lucky, you will get reply..
Title: Re: Sent PTS to BTER they claim it was never recevied how do I trace this
Post by: ro79dc20d on February 05, 2014, 02:01:07 pm: I sent am email last night and got a reply this morning "Dear Sir/Madam,
Your request has been recorded for processing".

I also tried the QQ chat software method, one of support agents simply pasted a screen caputre of my account showing me my deposits. Not much help.

Meanwhile my wallet is showing my transaction now has 180 confirmations. but I cannot find my transaction on the PTS block explorer, https://coinplorer.com/PTS.

Is there another PTS block explorer ?
Title: Re: Sent PTS to BTER they claim it was never recevied how do I trace this
Post by: toast on February 05, 2014, 02:37:38 pm: Quote from: ro79dc20d on February 05, 2014, 02:01:07 pm
I sent am email last night and got a reply this morning "Dear Sir/Madam,
Your request has been recorded for processing".

I also tried the QQ chat software method, one of support agents simply pasted a screen caputre of my account showing me my deposits. Not much help.

Meanwhile my wallet is showing my transaction now has 180 confirmations. but I cannot find my transaction on the PTS block explorer, https://coinplorer.com/PTS.

Is there another PTS block explorer ?

Now that's disconcerting
Title: Re: Sent PTS to BTER they claim it was never recevied how do I trace this
Post by: ro79dc20d on February 05, 2014, 03:57:47 pm: My funds finaly showed on BTER. My wallet showed 207 confirmations.

I'm just left perplexed about not finding a working PTS block explorer.
Title: Re: Sent PTS to BTER they claim it was never recevied how do I trace this
Post by: ripplexiaoshan on February 05, 2014, 04:32:19 pm: Quote from: ro79dc20d on February 05, 2014, 03:57:47 pm

My funds finaly showed on BTER. My wallet showed 207 confirmations.

I'm just left perplexed about not finding a working PTS block explorer.

The number of confirmation just reflects the completion of transaction from address to address, but exchange platform needs some extra time to sync and process. For bter, based on my experience, it may take you from a few minutes to one day long...Really hard to say, but I never lost any coins...
Title: Re: Sent PTS to BTER they claim it was never recevied how do I trace this
Post by: Amazon on February 06, 2014, 02:25:19 am: Quote from: ro79dc20d on February 05, 2014, 03:57:47 pm

My funds finaly showed on BTER. My wallet showed 207 confirmations.

I'm just left perplexed about not finding a working PTS block explorer.

unfortunately, there is not a reliable one now.