BitShares Forum

Main => Technical Support => Topic started by: xyz on May 17, 2019, 06:00:37 pm

Title: Emergency！ help help help
Post by: xyz on May 17, 2019, 06:00:37 pm

  hello,
  Two of my accounts Elain 10 and ellix-l applied for currency withdrawal nine hours before the posting, totaling 7871.655 eth, which has not yet arrived. We found that nearly 8,000 ETHs transferred to the platform have entered the platform general account 0xe4F804C70F7F7f1F7F7F7F7Cbd4AC7EB898C546b5870, but two hours ago the ETH of the platform general account was transferred to another account, resulting in the insufficient number of ETHs remaining in the platform general account, unable to pay our application for withdrawal of money, please give a reasonable explanation to the platform.

The following is the hash address of 7400 ETHs transferred from the platform account:


https://etherscan.io/tx/0xbe63204361b97806a987100f56f2f747261418cde63d679519ab1306ae6be521

Title: Re: Emergency！ help help help
Post by: sschiessl on May 17, 2019, 06:58:45 pm

You sent eth somewhere. Please give us more details and how it relates to BitShares

Title: Re: Emergency！ help help help
Post by: xyz on May 17, 2019, 07:10:36 pm

My bitshares account ellix-l is transferred to eth address: 0xb2dc2851fcc62719e26452b760a0c63e4fbad22f

My bitshares account elain10 is transferred to eth address: 0xd60d11fe83aeea0d432d351f33794ad7ff2a7e24

What proof do I need to provide?

Title: Re: Emergency！ help help help
Post by: sschiessl on May 17, 2019, 07:13:55 pm

You can't transfer from bitshares to eth. You must have used a gateway, which one was it and have you contacted them?

Title: Re: Emergency！ help help help
Post by: xyz on May 17, 2019, 07:21:58 pm

I chosed Open. eth Gateway


id 1.11.872153297
From   ellix-l
To   openledger-dex
Quantity   48.005500 open.ETH
Memo / Message   eth:0xb2dc2851fCc62719E26452B760A0C63E4fBAD22F
Fee   0.48921 BTS

Title: Re: Emergency！ help help help
Post by: xyz on May 17, 2019, 07:34:25 pm

openledger-dex Gateway hasn't responded yet. What should I do?

Title: Re: Emergency！ help help help
Post by: sschiessl on May 17, 2019, 09:39:29 pm

Did you use transfer/send or withdraw in the Bitshares-ui?

Title: Re: Emergency！ help help help
Post by: xyz on May 17, 2019, 09:45:36 pm

I used Withdraw or Legacy Withdraw option.

Title: Re: Emergency！ help help help
Post by: sschiessl on May 17, 2019, 09:47:19 pm

Open a ticket with openledger freshdesk in their website

Title: Re: Emergency！ help help help
Post by: xyz on May 17, 2019, 09:56:30 pm

I did，They're dealing with it. I don't know how long it will take to deal with it. How often does this happen? Can I get it back?

Title: Re: Emergency！ help help help
Post by: Bangzi on May 17, 2019, 10:05:16 pm

Could be transfer between hot and cold wallet. Please update us any progress.

Title: Re: Emergency！ help help help
Post by: xyz on May 17, 2019, 10:14:08 pm

I don't understand what you mean by this incident.

Title: Re: Emergency！ help help help
Post by: sschiessl on May 18, 2019, 04:29:16 am

You will need to wait.until OpenLedger deals with your ticket.

Title: Re: Emergency！ help help help
Post by: Digital Lucifer on May 20, 2019, 06:43:00 pm

Quote from: xyz on May 17, 2019, 10:14:08 pm

I don't understand what you mean by this incident.

OL Support takes 3 working days to process the ticket, then it will come back to you. 7 business days is usual wrong/missing withdrawal resolving, if it's just not processed or wrong address used. For anything more complicated up to 30 business days.

Takes time but you can get your money back, be patient and thats all.

Chee®s

Title: Re: Emergency！ help help help
Post by: Digital Lucifer on June 14, 2019, 01:38:43 pm

Was this sorted, can we lock and move ?


Chee®s