Hello,

I recently deposited BTC into Openledger through the (OPEN X) Gateway and I have been using the BitShares app on WIndows. Everything went good, I purchased INCNT with Openledger and Cadastrals which were exchanged back to BTC when I was done. I wanted to withdraw my BTC then and my INCNT to another exchange, Bittrex.

I couldn't find INCNT or BTC to withdraw, only OPEN.BTC and OPEN.INCNT so I was confused. I heard you could withdraw straight to BTC and INCNT addresses with OPEN.INCNT and OPEN.BTC so I tried that.

It's been over 24 hours and I haven't received any BTC or INCNT in my other account. I tried transferring BTS from Openledger to Bittrex and that worked in under an hour.

Can you please help me? Did I make a mistake and can no longer get my BTC or INCNT? Can I now withdraw OPEN.BTC or OPEN.INCT direct to BTC and INCNT addresses outside of Openledger? Next time, should I sell all for BTS tokens and then transfer this to Bittrex to exchange it for normal BTC and INCNT?

Your help and your time is really appreciated and I hope you have a good day.

Kind regards,

Jason Chappell