Quote from: monsterer on June 04, 2015, 08:34:33 AM

Quote from: ptcgroup10009 on June 03, 2015, 10:23:46 PM
hi my transaction have been pending pass a 1 conformation , it's up to 4 conformation and it have not been completed user ptcgroup10009

https://blockchain.info/tx/613ca16645119e4873001e495cbbd26d97470b5b1bf7cf86457b65f7d38770a0

if a address is need for a refund here is one 3KmQ5baLYdeHmQhwV9XypHGiYu5MgewEPY

Sure, no problem, here is the refund:

https://blockchain.info/tx/bf8289c96a3ee5b115528196f01ac29bdd22073d97e9c3f11637bdbd4763e2c8

You found a bug actually - the new system attempts to find a refund address (if one was not supplied) when the transaction changes from 0 to 1 confirmations, and because this transaction was sent from a multi-sig address, the system is unable to determine the refund address automatically (the bug).

Until I fix this problem, make sure to specify your refund address when you place the order :)

Thanks , understood

hi my transaction have been pending pass a 1 conformation , it's up to 4 conformation and it have not been completed user ptcgroup10009

https://blockchain.info/tx/613ca16645119e4873001e495cbbd26d97470b5b1bf7cf86457b65f7d38770a0

if a address is need for a refund here is one 3KmQ5baLYdeHmQhwV9XypHGiYu5MgewEPY

Quote from: monsterer on April 29, 2015, 12:46:20 PM

Quote from: ptcgroup10009 on April 29, 2015, 12:25:56 PM
hi thanks for the respond i thought it was because of that, here is my address 3KobEftucTiYX1pu4Ry55C7dYbZDfrLvNo

Here is your refund: https://blockchain.info/tx/234cf7cf88576c3ac591cb55807bc46e6a2684c6d487a50e81aba25b773e657f

Cheers, Paul.

Hey thanks i got the refund but it did it again i split the trade two .50 btc transaction and one of them did not get process https://blockchain.info/tx/357549a3af42abef4a7313b80c37544be2f354112abcd8eb2dc3528ebece9c55 . each transaction was less then the minimum .

Quote from: monsterer on April 29, 2015, 08:21:01 AM

Quote from: ptcgroup10009 on April 28, 2015, 11:55:57 PM
HI i made a deposit to address 1MDYmihRyZjmCHTQec4LbMobKaX7aSnLGd
it got 137 conformation https://blockchain.info/tx/d39d4aea4c31b52854298307ddb426ce4bdf19af43e736bface05e0c04ea5723 could someone help complete this transaction that is still in the process stage.

Hi there,

Sorry you are having trouble - what happened was: the deposit was over the deposit limit, which triggered an automatic refund, but the system detected a multi-sig deposit address (probably sent from an exchange, or non-standard wallet), so was unable to complete the refund.

If you give me your refund address, I can manually return your deposit :)

We are adding support for user defined refund addresses in the near future to prevent this from happening.

Cheers, Paul.

hi thanks for the respond i thought it was because of that, here is my address 3KobEftucTiYX1pu4Ry55C7dYbZDfrLvNo

Quote from: Riverhead on April 29, 2015, 01:56:03 AM

Quote from: ptcgroup10009 on April 28, 2015, 11:55:57 PM
HI i made a deposit to address 1MDYmihRyZjmCHTQec4LbMobKaX7aSnLGd
it got 137 conformation https://blockchain.info/tx/d39d4aea4c31b52854298307ddb426ce4bdf19af43e736bface05e0c04ea5723 could someone help complete this transaction that is still in the process stage.

Which pair were you exchanging with? BTS/BTC?

yes that is right BTS/BTC

HI i made a deposit to address 1MDYmihRyZjmCHTQec4LbMobKaX7aSnLGd
it got 137 conformation https://blockchain.info/tx/d39d4aea4c31b52854298307ddb426ce4bdf19af43e736bface05e0c04ea5723 could someone help complete this transaction that is still in the process stage.