trying to help someone with their account....the backup file and password work to get in BUT his username is no where to be found...I can find his username in explore and follow it (from inside his account) but the send form isn't showing amount boxes and when he tries to make a buy or sell order the damn thing keeps saying (Transaction was not signed. Do you have a private key? [no_signers])

same message when he tries to set permissions

what the hell is going on with it??