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Messages - Bungit

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1
Technical Support / Re: Account Access Issues - Please Help
« on: July 08, 2016, 09:34:44 pm »
Thanks,

I'll try and put  together a detailed list of the processes, there were some changes of computers and OS's which may have created the problem.
Just got to try and get the order right for you.

Many Thanks and i'll get back soon with details

2
Technical Support / Re: Account Access Issues - Please Help
« on: July 08, 2016, 07:54:12 pm »
What steps should I take to get access?
As I understand it the wallet is stored on the browser moved to other comps and browsers via the bin. file
Can I move the offending account to my current wallet without the bin.  ?

The bin. file is opening and restoring a wallet but does not contain the account

3
Technical Support / Re: Account Access Issues - Please Help
« on: July 08, 2016, 07:18:49 pm »
Only option is Default wallet - when I change to this option it says that wallet contains no accounts

4
Technical Support / Account Access Issues - Please Help
« on: July 08, 2016, 06:21:14 pm »
I have an OL account that I can't access

I enter the Restore/Import page - browse my back-up (bin.) file - enter password and Submit
It tells me the wallet exists and doesn't take me through to the the account page.

I have noticed that the bin. file is named as the account name and not as default.

Using another account I can search and find the offending account in the system but can't get direct access

Can you please offer some assistance


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