I withdrawal eth from bitshares to my parity wallet 24days ago, But I have not received eth yet.

i email to OpenLedger Support Team. They answered:"Here is the main reason why. Until now, not all ETH transactions have reached the Ethereum blockchain, this means they were sent from OpenLedger (Openledger did withdrawal of your funds) but they are not showing on Ethereum. ‌We cannot predict the result for these transactions. If they will return back to OpenLedger we will be able to do refund, otherwise there is nothing we can do.

Does that mean i might lose my ETH? What should I do now? thanks very much

I have done the small amount test. it is no problem.     But I have not received my eth now,  The amount is 1.19

I withdrawal eth from bitshares to my parity wallet 18 days ago, But I have not received eth yet.i email to OpenLedger Support Team. They answered:"Here is the main reason why. Until now, not all ETH transactions have reached the Ethereum blockchain, this means they were sent from OpenLedger (Openledger did withdrawal of your funds) but they are not showing on Ethereum. ‌We cannot predict the result for these transactions. If they will return back to OpenLedger we will be able to do refund, otherwise there is nothing we can do.

Does that mean i might lose my ETH? What should I do now? thanks very much