I'm having the same issue. They had a notice on one of their sites saying the network was overloaded and our funds are safe, but you can look at etherscan and see there aren't days or weeks' worth of pending transactions, and mine hasn't shown up there. It looks like everyone is having this issue--trading volume in OPEN.ETH has collapsed, so even if our money weren't trapped in limbo in their accounts, it would be impossible to exchange.

Is anybody accountable in a decentralized organization? I put in a support ticket but this whole issue makes no sense. The story doesn't add up.