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Messages - francol

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Technical Support / Re: Very Complicated System - Not for General Users
« on: July 13, 2017, 07:26:04 pm »
This is quite concerning - the fact that there are several people including myself who have been locked out of their accounts due to passwords problems.

2
Technical Support / Re: [BITSHARES RECOVERY] I can help you recover your assets!
« on: July 13, 2017, 07:22:24 pm »
I need help as I can't seem to unlock my wallet with the password I thought I had set

3
Technical Support / Re: Help I'm new and stuck on the confusing instructions and how to receive
« on: July 12, 2017, 07:46:27 pm »
I think I know what has happened.
I must have created an online account as well as a client account.

I can log in to my local account - but I can't log into my online account.
I have my brainkey to my local account but not to my online one.
I can see that it recognises my account and gives me my member number - but unforutnately I can't acces it.
Is there any way I can get around this problem?

4
Technical Support / Re: Help I'm new and stuck on the confusing instructions and how to receive
« on: July 11, 2017, 05:27:01 pm »
Yikes - I need some help again.

I launched the bishares client - but couldn't find anything in my wallet even tho I had transferreed some bts into it.
Strangely enough I can't find the wallet I had set up - frank-pub.
I tried to restore but it won't restore that wallet still can't find any BTS - hwo do I change wallet modes again ?



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Technical Support / Re: Help I'm new and stuck on the confusing instructions and how to receive
« on: July 04, 2017, 08:57:31 pm »
thanks so much for your ehlp -it was the wallet mode I was using and I did remember the password

6
Technical Support / Re: Help I'm new and stuck on the confusing instructions and how to receive
« on: June 30, 2017, 01:04:18 pm »
Thanks very much for your help I managed to transfer successfully.

However when I tried to create the brainkeys, for the backup - the password I thouht I had set doesn't work.
Is there any way I can reset my password?


7
Technical Support / Help I'm new and stuck on the confusing instructions and how to receive
« on: June 25, 2017, 03:48:33 pm »
Hello,

I've just purchased a few BTS and then downloaded the bitshare wallet onto my MAC.
The installation talks about brain keys but I didn't see anything about that in the software.
I created an account - but now I'm not sure how to transfer my BTS from Poloniex to my wallet as I don't know what the receiving address is.

Thanks for your help.


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